Senior Director SI Service

Job Description Summary

The Senior Director will lead the field service organization for US Surgery and USCAN SVG, owning the P&L and the end-to-end service delivery experience for customers across the United States. This is a functional leadership role: you set direction for a multi-layer field organization, and you are accountable for its financial results, its people, and the clinical uptime our customers depend on.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential responsibilities

• Own the P&L. Carry full financial accountability for the US field service organization and build the operating discipline across your leadership team to hit revenue, cost, and margin commitments.

• Run Heartbeat the operating system. Own the US Surgery Service Heartbeat Key Performance Indicator bowler across Commercial, Service Delivery, and Safety.

• Grow the service business. Drive service revenue growth across Surgery and SVG through contract renewals, post-warranty conversion, and NPI-led market expansion.

• Land new products and drive digital adoption. Own NPI delivery in the field — install timelines, quality and cost targets, and serviceability feedback to the product teams. Drive adoption of remote connectivity, AI-driven predictive service, including connect-at-install and Digital Core activation during deployment.

• Build the field workforce. Own FE hiring, retention, certification, and territory coverage. Recurring PM and productivity misses in this region trace directly to manpower gaps. Use the competency model to build frontline capability.

• Set direction and culture. Define the priorities and initiatives that keep financial, employee, and customer goals on track across the region. Model the Heartbeat Behaviors daily and hold safety without compromise for patients, customers, devices, and the team, with zero shortcuts and zero exceptions.

• Lead the leaders. Coach, develop, and build succession for your leadership team, and hold a high bar for how the organization treats its people. Hire and retain diverse top talent, and use recognition deliberately to build the next generation of leaders.

• Own quality and compliance. Drive rigorous adherence to GE HealthCare's Quality Management System and product quality standards in every part of the organization, including non-conformance closure and supplier quality escalation where field data indicates a systemic defect.

• Build senior customer relationships. Establish and sustain enterprise-level relationships that materially affect the financial and clinical health of our largest accounts.

• Share what works. Partner with service leaders across GE HealthCare to identify best practices and put them into use in your region.

• Keep people safe. Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.

Required

• Bachelor's degree, or equivalent practical leadership experience in lieu of a degree.

• 10+ years of leadership experience in a corporate or military environment.

• Demonstrated P&L ownership, with a track record of profitable growth and operational discipline.

• Experience owning a revenue and margin stream that includes service contracts, renewals, and post-warranty conversion.

• Experience in the FDA-regulated healthcare industry.

• Proven ability to lead a team accountable for financial commitments to a business unit, with strong business acumen.

• Ability to set and execute against multiple competing priorities.

• Excellent written and verbal communication with internal teams and external customers.

• Ability to influence and drive change cross-functionally in a highly matrixed organization.

• Work out of Surgery’s Salt Lake City office to support the integrated and collaborative nature of the business.

• Reside in the Salt Lake City, Utah area.

Preferred

• Experience leading a geographically distributed field service or field operations organization.

• Experience recruiting and retaining a distributed technical field workforce in constrained labor markets.

• Background in surgical, imaging, or other capital medical equipment.

• Experience deploying connected service technology.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No