Program Analyst Sr. Principal - FDA

Req ID: RQ231550

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: Program Delivery and Execution

Skills:

Agile Framework,Customer Engagement,Program Risk Management,Team Leadership

Experience:

10 + years of related experience

Job Description:

General Dynamics Information Technology (GDIT) is seeking candidates for a Program Analyst Sr. Principal position on a new contract supporting the Food and Drug Administration (FDA) and its critical mission needs.

The FDA protects public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, the nation’s food supply, cosmetics, and products that emit radiation. The FDA also advances public health by accelerating innovation, improving access to effective and affordable medicines and foods, and enabling the public to make informed, science‑based decisions about their health.

As a Program Analyst Sr. Principal, you will be responsible for overseeing application stability, reliability, and testing excellence while directing O&M support personnel. You will guide teams through the full operational lifecycle, ensuring smooth daily operations, timely issue resolution, and continuous system improvement. This role combines senior‑level leadership, technical oversight, team lead responsibilities, and direct engagement with customers to support high‑quality delivery across O&M functions.

This role requires 3 days in office at the FDA White Oak campus.

Responsibilities

• Manage daily O&M activities, including incident triage, service requests, user support, defect tracking, and system performance monitoring.

• Serve as the primary O&M point of contact for FDA stakeholders, building strong customer relationships, facilitating regular status meetings, communicating operational performance and risks, and ensuring customer needs and priorities are effectively addressed.

• Establish and enforce standard operating procedures related to production support, incident management, escalation handling, and root‑cause analysis.

• Ensure timely resolution of issues logged through support channels and maintain compliance with SLAs and operational KPIs.

• Oversee maintenance releases, minor enhancements, patching cycles, and environment stability across development, test, and production environments.

• Ensure operational readiness for system deployments by reviewing release plans, validating testing outcomes, and coordinating stakeholder communications.

• Identify opportunities for process automation, operational efficiency, and service improvements to enhance system reliability and reduce manual effort.

Required Qualifications and Experience:

• BS and 10+ years of relevant experience (or equivalent combination of education and experience in lieu of degree)

• 3+ years' experience with Atlassian software such as JIRA and Confluence

• Must have FDA experience

• Must be able to obtain and maintain a Public Trust which requires 3 out of the 5 years of US residency

Desired Qualifications and Experience:

• Agile / Scrum (workflow Rally or JIRA)

• Strong verbal and written communication skills

The likely salary range for this position is $142,792 - $169,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans