Accounts Manager

Department CUSTOMER SUCCESS

Location Kuala Lumpur

Type Full-time Open to part-time arrangements, and we welcome internship applications for this role.

How to apply Email your CV to [email protected] with the role title in the subject line. Apply now →

About the role Closing the deal is only the start. As Accounts Manager, you’ll own the ongoing relationship with our enterprise customers — driving adoption of the platform, managing renewals, identifying expansion opportunities, and making sure every customer gets measurable value from Obiguard’s governance layer. This is a forward-deployed role — you may be deployed on-site at client offices for stretches of up to three weeks at a time for business reviews, renewals, and expansion conversations.

What you'll do

• Own a portfolio of enterprise accounts post-sale — from onboarding through renewal and expansion.
• Build and execute account plans that drive adoption of Obiguard’s inspection, policy, and audit features.
• Run regular business reviews with customer stakeholders, translating usage data into concrete value narratives.
• Identify and lead expansion and upsell conversations in partnership with sales.
• Serve as the customer’s advocate internally — routing feedback to product and engineering.
• Forecast and manage renewal risk, proactively addressing churn signals before they become losses.

What we're looking for

• 3+ years in account management, customer success, or enterprise sales — ideally at a B2B SaaS or security company.
• Track record of managing renewal and expansion revenue against quota.
• Comfortable speaking to both technical (security/platform) and business stakeholders.
• Strong organizational skills — you can manage a multi-account portfolio without dropping the ball.
• Excellent written and verbal communication in English.
• Comfortable with extended client-site deployments — this is a forward-deployed role, with on-site stints of up to three weeks at a time during active engagements.

Nice to have

• Experience managing accounts in security, compliance, or infrastructure software.
• Familiarity with enterprise procurement and security review processes.
• Existing network within security, risk, or platform engineering teams in APAC.