Nurse Assistant/Patient Experience - Medical Surgical
Michigan, MIFull-timeSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Nurse Assistant/Patient Experience role supports patient-centered care on an 8 West medical-surgical unit under the direct supervision of a nurse. The position combines delegated patient-care activities and assistance with daily needs with patient rounding, communication, follow-up, and service recovery. It also contributes to resolving care issues and implementing programs to address patient concerns and improve customer satisfaction.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Nurse Assistant/Patient Experience - Medical Surgical
Michigan, Pontiac (https://careers.mclaren.org/jobs/39950/other-jobs-matching/location-only)
New
Service/Support (https://careers.mclaren.org/landingpages/servicesupport-opportunities-at-mclaren-7)
McLaren Oakland
26004436 Requisition #
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Department:8 W Medical Surgical
Daily Work Times:7:00am - 7:30pm
Shift: Days
Scheduled Bi-Weekly Hours:72
Benefits:
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403(b)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Position Summary:
Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities. Maintenance of an environment that is functionally and aesthetically conducive to patient well-being. Demonstrates unit/area-designated competencies. Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences.
Responsibilities:
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Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
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Delivers compassionate support, attention, and assistance to patients and families.
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Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
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Ensures compliance with all health care regulations, including HIPAA and OSHA.
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Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
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Performs other related job duties as requested.
Patient Experience:
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Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
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Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
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Provide follow-up services to patients to ensure optimal customer service.
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Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.
Required:
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High School Diploma or equivalent
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Formal education or training in a medical careers programORenrollment in nursing schoolORtwo or more years’ experience in a Patient Care Associate/Nurse Assistant role
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BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date
Preferred:
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Certified Nursing Assistant (CNA) certification
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One-year prior work experience in a patient care environment
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Previous process improvement and customer service experience in a healthcare environment
Additional Information
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Schedule: Full-time
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Requisition ID: 26004436
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Daily Work Times: 0700-1930
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Hours Per Pay Period: 72
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On Call: No
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Weekends: Yes
How this job compares
Set against the 3,373 open Patient Care jobs on Olive Jobs, counted November 14, 2026.
- Pay
- This postingNot listed
- Michigan median$58–84K/yr34 salary ranges
- US median$24–35/hr1,923 hourly ranges
- Openings
- Olive Jobs lists 203 open Patient Care jobs in Michigan and 3,373 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Corewell Health59 open
- McLaren Health Care (this employer)40 open
- University of Michigan39 open
- Experience
- Patient Care postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (865 postings).
- Education
- This posting asks for a high school diploma; 2,007 of the 3,373 open Patient Care jobs (60%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 14, 2026. Figures based on too few postings are left out.
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