Marketing/Sales Specialist

Overview

Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 20 hours/week (Mon-Fri; between 3-5 days/week).

The Marketing Specialist collaborates with Central Intake, Healthcare Navigators, community leadership, and interdisciplinary team members to support occupancy growth and exceptional customer service throughout the resident journey. This position serves as a key liaison between prospective residents, families, referral partners, and the community to facilitate admissions, coordinate move-ins, support census development, and ensure a positive resident experience. The Sales and Marketing Specialist participates in marketing and sales initiatives across all levels of care and supports community outreach efforts to promote Otterbein's services.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities

• Provide exceptional customer service to prospective residents, residents, families, referral partners, and other customers throughout the resident journey.

• Collaborate with central intake team, marketing, and ministry leadership teams to facilitate successful admissions and address barriers impacting census growth.

• Develop and maintain strong relationships with internal and external customers to increase referrals and support occupancy goals.

• Serve as the community representative throughout the admissions process.

• Facilitate communication regarding admissions, discharges, and census changes between the community and central intake team.

• Assist with completion of admission agreements within established timelines.

• Verify and complete daily census reporting.

• Provide tours to prospective residents, rehabilitation guests, and families.

Qualifications

• High School Diploma or GED required.

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred.

• Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred.

• Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance preferred.

• Experience in admissions, intake, healthcare operations, customer service, business development, marketing, sales, or related healthcare field preferred.

• Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

BENEFITS*

Health & Wellness

• Vision & Dental Insurance

• Pet Insurance

• Life Insurance

• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match

• Paid Time Off (PTO) that accrues immediately from day one

• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis

• Tuition Reimbursement up to $5,250 per year for ANY field of study

• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College

• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges

• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts

• Multiple Partner Discounts available for various products and services through Access Perks

• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Marketing Specialist at Otterbein!