Mid-Level IT Support Specialist
Worcester, MAJobSeen 1w agoSeen in employer's feed 6 days ago
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Job overview
The Mid-Level IT Support Specialist provides front-line Service Desk and day-to-day technical support, working with the team to deliver customer care. The role is primarily office-based, with occasional travel to client sites across the state; flexible remote options may be available when needed. Support includes end-user systems, applications, devices, servers, and network issues, as well as incident management and user guidance.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary: The Mid-Level IT Support Specialist will provide front-line Service Desk support and perform day-to-day technical support activities. This role works closely with the rest of the team to deliver high-quality customer care in every interaction by applying strong customer service, problem-solving, troubleshooting, call-handling, incident management, communication, and standard operating procedure skills. The primary work location is the office, with occasional travel required to client sites across the state. Flexible remote options may be available when needed. Essential Functions: ~ Intermediate level of experience with Active Directory, Windows Server and Workstation operating systems ~ Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users ~ Experience with DHCP (reserving IP addresses and creating static IPs) ~ Intermediate level experience with Microsoft Azure (IaaS) and client deployments ~ Microsoft Office365 ~ Familiarity with Google Apps/Gmail & Microsoft Outloo. ~ Utilize remote tools to support remote user (PSA and RMM) ~ Windows Deployment - Imaging ~ Experience with Windows Server (2012, 2016, 2019) setup and troubleshooting End user application support including: Password reset ~ General support questions ~ Application usage ~ Deliver support to end users about how to use various types of software programs efficiently and effectively in fulfilling business objectives ~ Solid troubleshooting skills ~ Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office 365, Adobe Acrobat, and others ~ Image, encrypt and deploy workstations (desktops & laptops) for end user ~ Install and troubleshoot network printers, local printers, scanners and other peripherals ~ Manage file servers; create shared drives, set user permissions ~ Experience configuring mobile devices and tablets i.e. iPhone, iPad & Android. Property of Domitek Inc. All Rights Reserved ~ Support and troubleshoot networking, wireless, hardware, software, and mobile devices and technologies ~ Provide quick, responsive, high quality and consistent technical support and customer service ~ Consider broad-based issues and offer alternative solutions to users. Troubleshoot, diagnose and remediate incidents to quickly restore normal service operations ~ Manage requests/incidents using a centralized service management system ~ Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information ~ Maintain effective customer communications, relations and a high level of customer satisfaction ~ Keep customers productive and perform at the highest possible level possible ~ Other projects and responsibilities may be added to the manager?s discretion Desired Skills and Experience Preferred Skills: ~ Managed Services experience ~ Server management ~ Apple Mac OS (phone, tablets, etc.) ~ Windows 10 and latest desktop OS ~ Windows Server Standard 2016, and latest Server OS ~ Azure and MS365 Experience with the following a plus: ~ 3-5 years of proven experience in the IT/MSP industry, with a strong track record of successful project implementations and desktop support ~ Experience working for an MSP, utilizing a PSA and RMM Tools (Autotask & Datto RMM preferred) ~ Excellent verbal and written communication and interpersonal skills, with a customer-centric approach to problem-solving ~ Experience with Windows Server 2016/20125. Active Directory, GPO, IIS, DNS, DHCP, DFS/R, Microsoft Certificate Authority Education: ~ High school diploma or A.S in CIS ~ COMPTIA A+ required ~ Bachelor's Degree preferred ~ COMPTIA Network+ preferred ~ MCSA or new MS certification
How this job compares
Set against the 2,779 open IT Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- Massachusetts median$82–101K/yr26 salary ranges
- Massachusetts median$24–30/hr33 hourly ranges
- Openings
- Olive Jobs lists 78 open IT Support jobs in Massachusetts and 2,779 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Beth Israel Lahey Health5 open
- TEKsystems5 open
- MIT Lincoln Laboratory4 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,929 postings).
- Education
- 337 of the 2,779 open IT Support jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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