IT SUPPORT SPECIALIST: $24 - $27/HR

IT SUPPORT SPECIALIST: $24 - $27/HR SHIFT/ HOURS: Part-time; Monday and Tuesday, 8:00 AM - 4:00 PM; Thursday, 8:00 AM - 12:00 PM; occasional travel to other organizational locations JOB TYPE: Part-time LOCATION: [DEVENS, MA 01434] POSITION SUMMARY: The IT Support Specialist provides day-to-day technical support for employees across Veteran Pathways of New England. This position supports employee accounts, laptops, cellphones, printers, software access, and other technology used in daily operations. The IT Support Specialist troubleshoots routine technical issues, supports employee onboarding and offboarding, maintains IT equipment records, and works with the IT and Data Specialist to support consistent IT processes across a growing, multi-site organization. KEY RESPONSIBILITIES: - Provide day-to-day technical support for employee hardware, software, accounts, access, printers, cellphones, and other routine technology issues. - Troubleshoot common technical problems and assist employees with organizational software and technology tools. - Escalate network, infrastructure, security, and other complex technical issues when additional support is required. - Set up laptops, cellphones, printers, accessories, and other technology for new and current employees. - Assist with employee email accounts, software access, and other authorized system access. - Support IT-related employee onboarding and offboarding activities. - Issue, collect, and track employee technology equipment. - Follow established procedures for equipment setup, system access, and account changes. - Maintain accurate inventory records for laptops, cellphones, printers, accessories, and other organizational technology. - Track the issuance, return, transfer, repair, replacement, and availability of IT equipment. - Assist with identifying equipment repair, replacement, and supply needs. - Follow and maintain routine IT procedures and documentation. - Coordinate with employees at multiple organizational locations to resolve routine technology issues. - Work with the IT and Data Specialist and outside technology providers as needed. - Maintain confidentiality when handling employee information, system access, and organizational data. - Communicate technical information clearly to employees with varying levels of technical experience. - Work independently while recognizing when technical issues should be escalated. REQUIRED QUALIFICATIONS: - Associate degree, technical certification, coursework, or relevant experience in Information Technology, Computer Science, Information Systems, or a related field. - Equivalent combinations of education and experience will be considered. - Working knowledge of laptops, mobile devices, printers, common business software, user accounts, and basic hardware and software troubleshooting. - Strong problem-solving skills and ability to learn new technology and systems. - Strong organizational skills and attention to detail. - Ability to communicate technical information clearly and professionally. - Ability to appropriately handle confidential information and system access. - Ability to work independently and recognize when technical issues should be escalated. - Ability to reliably report to the assigned work location and travel to other organizational locations when required. - Must pass a background check. PREFERRED QUALIFICATIONS (NICE TO HAVE): - Experience providing help-desk, desktop, or end-user technical support. - Experience with Microsoft 365 or similar business productivity platforms. - Experience setting up laptops, mobile devices, user accounts, and software access. - Experience maintaining IT equipment or asset inventories. - Military or Veteran experience is not required but is strongly valued.