Director Women and Children Services

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Executive FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours:

8a-4p

Summary:

The Director, Women & Children Services is responsible for the overall operational, financial and clinical performance of Women & Children Practices, functioning in a dyad team with the Medical Director for Women & Children and other hospital-based Women & Children Services. Together, this team ensures that the needs of Catholic Health (CH) patients are met by providing access to timely, high quality care and providing an excellent patient experience. The Director, Women & Children Services is responsible for overseeing the practice management functions of Trinity Medical Women & Children and other hospital based Women & Children practices, and ensures consistent and reliable operations of the practices. Together with the Dyad Medical Director(s), the Director, Women & Children Services develops a clinical support staff plan, and a provider on-call and hospital services coverage schedule that is equitable and meets the needs of CH and the Women & Children providers. In conjunction with the CH finance and budget colleagues, the Director, Women & Children Services develops the annual capital and operating budgets for areas of responsibility, and manages the practice to meet or exceed budgeted performance expectations. Variances to revenues and expenses MTD and YTD will be noted and explained, and appropriate forecasting provided to Physician Enterprise Leadership on a monthly basis. The Director, Women & Children Services shall collaborate with revenue cycle leaders and managers to demonstrate excellence in revenue cycle performance and timely reporting to providers and System leaders. The Director, Women & Children Services shall address and resolve all issues pertaining to practice operations in accordance with established budgets and policies and procedures and shall demonstrate visibility and build trust among all team members; promote the use of information technology and systems; participate in development goals; collaborate with development of new clinical and other programs; integrate newly acquired physician practices; and complete other duties as assigned.

The Director, Women & Children Services is accountable to the Physician Enterprise (PE) Leadership of CH, and critical to the success of this role is working collaboratively with, providers, other CH leaders and managers. To effectively maximize efficiency of operational and clinical components of patient care the Director, Women & Children Services will also participate in initiatives that help to develop provider relationships that streamline timely and high quality patient care.

Responsibilities:

EDUCATION

• Bachelor’s Degree in Business, Healthcare Administration or other related Clinical background.

• MBA, MHA, MSN, or MSHA, Required

• Certification:Fellow or Certified Medical Practice Executive (CMPE) in American College of Medical Practice Executives preferred

EXPERIENCE

• Minimum of ten (10) years of progressive management experience, which includes Women & Children services, in a private practice or health system owned multi-specialty group.

KNOWLEDGE, SKILL AND ABILITY

• Must have knowledge of operational practice management, finance, regulatory and reporting requirements

• Strong knowledge and experience working in physician practice operations, strong financial management skills that include P&L responsibility and working knowledge of revenue cycle, recruitment, clinical services management and regulatory standards

• Knowledge of medical practices and reimbursement policies

• Accomplished at establishing trust, developing strong working relationships with a range of audiences including executives, managers, physicians, business leaders, academic and community professionals

• Demonstrated change management skills in a complex environment

• Demonstrated track record of success in financial performance and success in a clinical setting, including significant P&L responsibility, strategic market share growth and revenue enhancement opportunities

• Clinical Experience in Women & Children required, with service line operations skills that cover both ambulatory and acute settings that provides care across the continuum. Examples may include labor and delivery, Maternal Fetal Medicine, Neonatal Intensive Care and General Pediatrics.

• Strong financial, analytical and data analysis skills

• Knowledge of NYS Department of Health Regulations

• Knowledge of Joint Commission Accreditation of Healthcare Organizations required

• Knowledge of computer systems and applications

• Skill in exercising initiative, judgment, problem solving and decision making

• Ability to effectively communicate in a professional manner with physicians, Directors, patients, and associates

• Ability to function effectively within a team; a hands-on leader

• Ability to create an atmosphere which encourages motivation, innovation, and high performance

WORKING CONDITIONS:

• Frequent travel to between sites

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs