Inside & Outside Sales Representative

Location

This position is based in Syracuse, NY, with approximately 70% of time spent working on-site at our facility and 30% spent traveling throughout New York State (excluding New York City).

Job Summary

As an Inside & Outside Sales Representative at Rapid Response, you will play a dual role: building new business opportunities in the New England market from our Syracuse headquarters while also traveling approximately 30% of the time to manage and grow the New York State market (excluding NYC). You will collaborate closely with the Account Manager, generating leads, building relationships, and representing our industry-leading brand to prospective customers.

This role is ideal for a personable, detail-oriented, and collaborative professional who thrives in a fast-paced environment. No direct sales experience is required - we provide hands-on training to help you meet sales goals, deliver impactful client presentations, and make meaningful connections. You will be part of an industry-leading team and contribute to our mission of protecting life and property nationwide.

Salary Range

$24.00-$28.00

Hours

Monday - Friday: 8:00am - 5:00pm

Responsibilities

• Travel approximately 30% of the time throughout New York State (excluding NYC) to meet with prospects, manage relationships, and expand the customer base.

• Build and develop new business opportunities in the New England market from our Syracuse headquarters.

• Collaborate with the Account Manager to prospect new business opportunities within both territories.

• Source new sales opportunities through outbound calls, emails, inbound lead follow-up, and appointment scheduling.

• Perform lead generation and maintain accurate, timely records in the company’s CRM system.

• Cultivate relationships with potential clients while educating them on our brand and services.

• Represent the company by leading sales presentations to prospective clients.

• Schedule and prepare appointments for the Account Manager.

• Provide responsive customer support, ensuring satisfaction and timely resolution of requests.

• Maintain client accounts by conducting quarterly business calls.

• Assist with closing deals and contribute to overall team growth and success.

• Support the Sales and Marketing teams to ensure smooth operations across the sales process.

Knowledge, Skills and Abilities

• Eagerness to learn and adapt to new technologies.

• Strong communication skills with the ability to build rapport and present persuasively.

• Confidence and professionalism in customer interactions.

• Ability to balance multitasking with accuracy and attention to detail.

• Strong organizational skills and reliability in managing a dynamic workload.

• Team-oriented mindset with a collaborative approach.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

• No prior sales experience required - training provided.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Strong written and verbal communication skills with urgency and follow-through.

• Strong team player with an understanding of confidentiality and proprietary information.

Working Conditions

• Some work is performed in an office environment and various client locations for on-site sales visits. Travel to client sites, prospective client sites, events and tradeshows. Travel up to 30%. Employee may be subject to some lifting up to 25lbs.

Equipment Used

• Operates standard office equipment with emphasis on PC/Microsoft Office Suite, Zoho CRM, and Company’s Triangulum AI software. Responsible for the physical condition, maintenance and effective utilization of assigned company owned equipment including, but not limited to computer systems and peripherals, cellular telephone, demonstration kits, and vehicles assigned or rented by the Company for business use. Required to maintain daily mileage and maintenance logs for assigned/used vehicles as related to business use.

What awaits you at Rapid Response

• Annual salary increases

• Medical, Dental, Vision, and 401k

• Paid Vacation and Sick Time

• Wellness Program + Wellness DAYS OFF

• Internal advancement opportunities

• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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