Distribution Agent

Job Description

An employer is seeking a Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted “go to” resource while supporting continuous improvement and operational excellence.

Day-to-Day

• Perform accurate and timely data entry for receiving, shipping, allocation, and inventory
• Generate and manage all paperwork for customer work orders and shipments
• Provide warehouse staff with documentation and instructions for receiving and shipping
• Coordinate special or last minute shipping requests, expediting as needed
• Ensure accurate and timely billing for clients and vendors
• Seal and unseal trailers as required
• Maintain accurate inventory records and post updates in EDMS
• Train and support new team members on processes and procedures
• Maintain current SOPs for each customer account
• Attend client calls and support onboarding or transitions of new business
• Respond to customer inquiries and complaints professionally and efficiently
• Report customer feedback and potential dissatisfaction to management
• Support staffing needs in coordination with onsite staffing and operations leadership
• Contribute to vendor relationship management (e.g., trucking companies)
• Support miscellaneous projects, filing, audits, and research
• Ensure all work complies with company policies, OPS standards, and regulations

Skills and Requirements

• Experience working in a 3PL distribution/fulfillment environment, supporting warehouse operations, shipping, receiving, and customer-facing logistics activities.
• Strong understanding of distribution center operations, including inbound receiving, inventory movement, order fulfillment, shipping, and warehouse workflows.
• Experience coordinating and directing warehouse personnel (receivers, processors, pickers, shipping clerks, etc.), ensuring work is completed accurately and on schedule.
• Proven ability to interact professionally with customers, including communicating shipment status, handling issues, and updating customer portals or tracking systems.
• Excellent communication, professionalism, and interpersonal skills, with the ability to build relationships across warehouse teams and with customers.
• Highly organized with strong time management skills, capable of balancing multiple priorities in a fast-paced environment.
• Experience training, coaching, and providing direction to warehouse staff to maintain operational efficiency and service levels.
• Demonstrated track record of being a hard worker with a positive, can-do attitude, strong work ethic, and stable employment history.
• Comfortable supporting new customer onboarding and account growth, serving as a key operational contact for customer accounts. -Bachelor's degree -Leadership experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].