eCommerce Experience Manager

Lead complex OCE initiatives across customer journeys and digital experiences. Set clear goals, priorities, guardrails, and measures of success. Turn business goals, customer needs, and performance insights into clear priorities and requirements that partner teams can act on. Coordinate priorities and timing across eCommerce and site transformation work, including components, experiments, content, campaigns, product pages, and purchase experiences. Spot dependencies, ownership gaps, and readiness risks early. Give leaders clear options and recommendations before issues affect customers or launches. Represent OCE in cross-team planning and delivery discussions. Connect customer impact and business needs with market requirements and lessons from previous launches. Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, Site Merchandising, and other teams without direct authority. Develop reusable standards and readiness practices that improve the consistency and quality of eCommerce experiences and global rollouts while accounting for regional and platform needs. Use customer research, journey behavior, traffic, conversion, experiments, and operational insights to prioritize improvements and measure results. Keep teams aligned through platform changes and feature launches by clarifying decisions, dependencies, ownership, and exit criteria. Establish ways of working that last beyond a single project, including clear escalation paths, ownership handoffs, and feedback loops. Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience. Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce, product management, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce, product management, marketing or business-related roles OR equivalent experience. Experience independently leading complex eCommerce, digital product, web platform, or customer experience work. Experience bringing structure to ambiguous problems and translating business goals, customer needs, and data into clear priorities and decisions. Experience influencing without direct authority and aligning senior stakeholders and partner teams with different goals and constraints. Understanding of modern web and content platforms, reusable components, and the factors that affect experience quality and launch readiness. Strong communication skills, including the ability to explain recommendations, raise risks, and drive decisions with both senior leaders and working teams. Ability to use customer research, business data, and experimentation to prioritize work and measure results. Additional/Preferred Qualifications 5+ years experience in site merchandising, digital marketing, eCommerce, or product marketing. 3+ years project management experience. Experience with large-scale site or platform transformation, enterprise content management systems such as Adobe Experience Manager (AEM), or reusable component ecosystems. * Experience supporting global or multi-market digital experiences, including scalable rollout approaches and regional or market requirements. Fluency in eCommerce customer journeys, including discovery, product detail pages, buy-box or purchase experiences, content, and campaign touchpoints. Experience connecting analytics, customer research, experimentation, and operational signals to business and experience decisions. Experience creating shared standards, readiness expectations, or operating practices across a matrixed organization. Ability to move comfortably between strategy and delivery details while staying focused on customer value, business continuity, and measurable results.