Senior Agile Coach (SPC Required)

NJM - Trenton

Full time

R2008238

The Agile Coach supports the adoption, maturity, and sustainability of Agile ways of working across Property & Casualty insurance delivery teams. This role partners with business, technology, and operational leaders to improve delivery predictability, value flow, and outcomes across core insurance value streams, while ensuring alignment with regulatory, risk, and governance requirements.

The Agile Coach acts as a change agent, guiding teams and leaders beyond mechanical Agile adoption toward a sustainable Agile mindset that balances speed, quality, and compliance in a regulated insurance environment.

Essential Duties and Responsibilities:

Team & Role Coaching

• Help teams and delivery leaders adopt an agile mindset through coaching

• Coach multiple cross-functional delivery teams across key P&C domains (Policy, Billing, Claims, Data, Digital).

• Mentor Scrum Masters, Product Owners, Business Analysts, and delivery leaders to improve team maturity, flow, and outcomes.

• Reinforce clear role boundaries while promoting shared accountability.

• Observe, facilitate, and continuously improve Agile ceremonies with a focus on outcomes over process compliance.

Insurance Value Streams & Delivery Flow

• Coach teams organize work around P&C value streams rather than projects.

• Improve flow across intake, prioritization, delivery, and release.

• Align delivery metrics to meaningful insurance outcomes (cycle time, predictability, quality, customer experience).

• Support dependency management across policy, billing, claims, data, and vendor platforms.

Organizational & Leadership Agility

• Partner with delivery leaders to model Agile leadership behaviors.

• Coach leaders on decision-making and flow-based planning.

• Support organizational change initiatives by reinforcing adoption and sustainability of Agile practices.

• Balance speed to market with governance, compliance, and risk needs.

Agile Practices, Enablement & Community

• Support Scrum, Kanban, and hybrid delivery models.

• Support facilitates PI planning, quarterly planning, retrospectives, and workshops.

• Design and deliver Agile training, workshops, and role-based learning sessions for teams and key Agile roles and leaders.

• Develop reusable training materials, coaching guides, and enablement content to support consistent Agile adoption across teams, roles, and value streams.

• Support onboarding of new teams

• Support the development and maturity of NJM’s Lean-Agile Center of Excellence.

• Help define Agile coaching standards, playbooks, maturity models, and enablement plans.

• Partner with leaders to scale consistent Agile practices across teams and value streams.

• Facilitate Agile communities of practice and knowledge-sharing forums.

• Track adoption progress and recommend continuous improvement actions based on team maturity, delivery metrics, and stakeholder feedback.

Required Qualifications:

• SAFe Practice Consultant (SPC) certification required.

• Bachelor’s degree and equivalent practical experience

• 7+ years working in Agile or Lean delivery teams as a contributor

• 3+ years as an Agile Coach, Scrum Master, or similar role

• Experience supporting complex enterprise delivery teams

• Strong facilitation, coaching, and communication skills

• Ability to provide practical coaching experience in a real-world technology delivery environment with support from theoretical agile principles

Preferred Qualifications:

• Experience in Property & Casualty insurance or financial services

• Exposure to core insurance platforms (Guidewire, Duck Creek, or equivalent)

• Experience partnering with PMO or any governance groups.

• Agile certifications (ICP-ACC, ICP-ATF, CSM, CSP)

• Experience with the following tools: Agile Place, Planview and JIRA

• Prior hands-on software delivery or engineering experience is strongly preferred

Key Competencies:

• Servant leadership and coaching mindset

• Systems thinking

• Change leadership

• Collaboration across business and technology

• Ability to balance agility with governance

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $144,643-$167,898

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.