Builders Direct Desk Agent
Tempe, AZJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Builder's Direct Desk Agent provides customer service for the construction department, serving as a point of contact for customers and liaison between customers and operations. The role manages inbound calls, sells to small contractors, handles contractor service needs, and supports outside sales representatives. It works with customers and internal departments to resolve issues, follow up on leads, and provide information about services, charges, and billing.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
I. Job Summary
The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support.
II. Essential Duties and Responsibilities
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Fields incoming calls for the construction department.
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Acts as lead contact for and liaison to construction customers and operations.
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Works to understand customers’ needs, issues and requests.
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Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
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Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
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Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
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Provides information and education to customers regarding service options, charges and billing questions.
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Other duties as assigned.
III. Qualifications
A. Required Qualifications
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High School Diploma Or G.E.D (accredited).
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2 years of customer service experience (in addition to education requirements)
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
How this job compares
Set against the 33,925 open Customer Service jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- Arizona median$50–55K/yr47 salary ranges
- Arizona median$18–25/hr264 hourly ranges
- Openings
- Olive Jobs lists 724 open Customer Service jobs in Arizona and 33,925 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Arizona
- Wells Fargo84 open
- Home Depot57 open
- Walmart45 open
- Experience
- This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,777 postings).
- Education
- This posting asks for a high school diploma; 11,145 of the 33,925 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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