Sales & Operations Manager

KIDSTRONG NORTH DARTMOUTH OPENING NOVEMBER 2026! This is an exciting opportunity for a sales-minded leader who thrives on building relationships, closing deals, and setting a business up for long-term success. The General Manager will play a critical role in driving pre-sales efforts, building our founding member base, and establishing KidStrong as the premier place for kids to grow stronger in character, physical fitness, and brain development. As the leader of the center, the General Manager is responsible for fostering a culture of learning and development for both the coaching team and the families we serve. The right candidate will be a talented, welcoming, and engaging leader who is equally comfortable connecting with families, coaching their team, and hitting business goals. Key priorities include: Leading pre-sales initiatives to grow membership before opening day. Driving strong early business performance through outreach, community engagement, and sales excellence. Developing and training a high-performing coaching team. Building strong, lasting relationships with members and their families. Delivering business results such as sales performance and member retention. This role is perfect for someone who wants to be at the forefront of a brand-new business, thrives in a fast-paced, sales-driven environment, and is excited to lay the foundation for KidStrong'S success. RESPONSIBILITIES: CENTER OPERATIONS Understand the center?s key KPIs and financials to make informed and responsible business decisions. Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service. Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution. Manage center-level employee issues and manage appropriate documentation. The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center. Set and communicate coach schedules using appropriate scheduling and communication platforms. Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability. SALES Maintain lead management by conducting call drives to new and existing leads in the Center?s CRM tool. Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking. Source and attend local events to increase brand awareness, and drive incremental leads and memberships. LEADERSHIP Foster a coaching culture. Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality. Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates. Ensure candidates complete all paperwork to comply with company policy and law. Lead coaching candidates through the training process and required evaluations. Manage and support the ongoing professional development of staff through LearnUpon. Lead Center level staff meetings focused on - development, productivity, programming, and product. Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers. Attend weekly leadership meetings. Application Question(s): Why do you think you'd be an excellent fit for KidStrong? Experience: Sales: 1 year (Required)