IT Support Manager

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Director of Information Technology, the IT Support Manager is a key member of the Information Technology team. The IT Support Manager will lead the team responsible for managing, monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them. Management responsibility for a team of IT Support Specialists. Exciting work you will do: The essential duties and responsibilities of the IT Support Manager will consist of, but are not limited to, the following: - As a leader, model the following behaviors with your team: - Provide leadership, direction, growth, and mentoring - Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven Progress - Invest in self-growth through participating in continuous improvement, learning, and development - Lead and develop the IT Support team within the organization - Lead continuous improvement of end user IT experience - Oversee the end user IT support within the organization - Install, trouble-shoot and repair new and/or existing PCs - Provide maintenance and administration of both a computer network and connected desktop/laptop computers - Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving - Manage IT inventory - Provide training to IT Support Technicians - Perform other duties as assigned Competencies you possess: - Customer Focus - Results, Action Oriented - Accountability and responsibility - Teamwork and collaboration - Developing Talent - Managerial Courage - Building Team Morale - Process Management - Problem solving - Displaying technical expertise - Awareness of the needs of others Competencies you possess: - Customer Focus - Results, Action Oriented - Accountability and responsibility - Teamwork and collaboration - Developing Talent - Managerial Courage - Building Team Morale - Process Management - Problem solving - Displaying technical expertise - Awareness of the needs of others What you'll need: Work Experience: 7 years end user technical support and helpdesk experience Education: Undergraduate degree, certification, or equivalent work experience Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-pace