Service Desk Administrator
Modern Technology Solutions, Inc.
Dayton, OHJobSeen 1w agoSeen in employer's feed today
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At a glance
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Job overview
The Service Desk Administrator provides enterprise customer service and technical support alongside other administrators. The role installs and upgrades software, configures and maintains end-user devices and accounts, troubleshoots hardware, software, and networking issues, and supports security and asset-management practices. The posting also seeks communication, organization, customer-service, and problem-solving abilities, with desired experience in endpoint management and IT service-management tools.
Skills & qualifications
Skills
Qualifications
Full job description
The Service Desk Administrator for installing new software releases, system upgrades, installing patches and resolving end-user software and hardware related issues. This position is also responsible for customer service and technical support for the Enterprise alongside a team of other Service Desk Administrators.Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. *Deploy and configure desktops/laptops, printers, networking devices, and software *Install/upgrade operating systems and application software *Image systems with Microsoft Development Toolkit (MDT) and other imaging tools *Diagnose Windows 11, Office 365 and other application issues *Track and maintain computer assets using asset management tools *Set up new hire computer equipment and VoIP Phones *Administer Active Directory Users and Groups on the domain *Assist users with remote access through VPN. *Ensure all ticket communication & follow up in a timely manner based on established SLA *Diagnose and fix problems with Laptops and Desktops, as company standard hardware. *Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM) *Review current system and make technical/process recommendations for improving efficiency *Implement and maintain security standards, procedures, and guidelines for multiple platforms *Keep deployed systems up to date with OS, hardware and software patches and upgrades *Demonstrate professionalism in response to customer requests *Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate *Research and/or contact vendors regarding technical problems and solutions Technical experience should include: *Strong Microsoft Windows background *Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture *Experience installing, configuring, and troubleshooting Windows Operating Systems *Installation and configuration of hardware and software *Active Directory user account configuration and maintenance *Proficiency in Microsoft Office suite (365 experience preferred) *Experience troubleshooting common networking issues on client systems *Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers General experience should include: *Experience in a fast-paced environment *Deep interest in learning and developing new skills *Excellent oral and written communication skills *Strong organizational skills and ability to manage multiple tasks concurrently *Excellent time management, scheduling, and organizational skills *Ability to work well independently as well as follow detailed instructions for completing tasks *Must be a team player and be able to work within all levels of a project team *Excellent Customer Service skills *Requires proactive problem solving and troubleshooting/diagnostic skills. *Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs. *Experience working in a corporate IT environment Desired experience should include: *An industry certification such as A+, Network +, MCSA, etc. *Security + preferred *Basic Microsoft Entra understanding *ITSM preferably ServiceNow *Intune *Endpoint Management tools, preferably ManageEngine Microsoft 365 Administration Minimum Training/Education Required: ~~~~Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience *Minimum of t
How this job compares
Set against the 2,883 open IT Support jobs on Olive Jobs, counted October 28, 2026.
- Pay
- This postingNot listed
- Ohio median$68–80K/yr25 salary ranges
- Ohio median$21–26/hr22 hourly ranges
- Openings
- Olive Jobs lists 120 open IT Support jobs in Ohio and 2,883 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- TEKsystems7 open
- ASM Research, An Accenture Federal Services Company5 open
- Modern Technology Solutions, Inc. (this employer)5 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (2,026 postings).
- Education
- 525 of the 2,883 open IT Support jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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