Principal Product Complaint Analyst

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

Everyone at Boston Scientific works toward one goal: transforming lives by addressing the most critical challenges in the medical device industry. Patient care is at the heart of everything we do, and ensuring quality, compliance and positive outcomes is essential to delivering on that commitment.

As a Principal Product Analyst, you will lead strategic initiatives that enhance product quality and performance across global markets. You will collaborate with a high-performing, cross-functional team to solve complex challenges, applying data-driven insights to identify risks, improve processes and drive decisions that make a lasting impact on health care worldwide. This role offers the opportunity to contribute to meaningful change as part of a team that thrives on shared success.

Work model, sponsorship, relocation: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office in Arden Hills, Minnesota, at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Understanding and ensuring compliance with U.S. and outside-the-U.S. regulatory requirements for medical device complaint handling and regulatory reporting.
• Participating in the Global Quality Community and leading large, highly impactful projects to improve post-market quality across multiple divisions.
• Coordinating parallel tasks and meetings to drive collaboration among multisite and cross-functional stakeholders in support of project deliverables and timelines.
• Providing and presenting succinct, clear communications to senior leadership regarding deliverables, timelines and milestones.
• Influencing change and aligning stakeholders to make decisions with limited information.
• Providing audit support.
• Positively influencing team culture and setting an example through high-quality work, effective communication, resilience and solution-oriented thinking.
• Using data and analytics to identify areas of risk, opportunities and priorities.
• Supporting and implementing new standard operating procedures and work instructions to improve and standardize complaint handling and regulatory reporting processes.
• Applying systems thinking across a complex quality system to streamline processes, identify opportunities for improvement and areas of risk, and develop and manage improvement plans.
• Effectively identifying and escalating risks, respectfully challenging management and the status quo when appropriate, providing recommendations, and working to resolve issues.
• Working independently across the organization.
• Demonstrating, in all actions, a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

Qualifications: Required qualifications:

• Bachelor's degree, preferably in a scientific, engineering or technical discipline.
• Minimum of 7 years' experience in the medical device, pharmaceutical or diagnostic device industry.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Visio.
• Working knowledge and practical application of FDA, ISO and MDR regulations.
• Demonstrated proficiency in project management.

Preferred qualifications:

• Experience with post-market activities, including complaints and vigilance.
• Corrective and preventive action (CAPA) experience.
• Strong research, communication and presentation skills.
• Effective written and verbal communication, technical writing and editing skills.
• Ability to work independently with minimal direction or supervision.
• Experience with SAS, Snowflake or similar querying and analytics software.

Requisition ID: 637175 Minimum Salary: $ 102100 Maximum Salary: $ 194000

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.