Supervisor, Emergency Department

Job Summary

The Supervisor, Emergency Department is responsible for supervising and coordinating nursing care within the Emergency Department, ensuring optimal patient flow, quality care, and adherence to policies and procedures. This role serves as a clinical resource, providing professional leadership and operational coordination to support the department's mission and vision. The Supervisor works collaboratively with staff and leadership to enhance patient outcomes, staff engagement, and operational efficiency.

Essential Functions

• Supervises and evaluates nursing care delivery in the Emergency Department, ensuring adherence to the nursing process, medical care plans, and departmental policies.

• Monitors patient flow, turn-around-times, and staff performance to identify and implement process improvements that reduce delays and enhance care delivery.

• Performs regular rounding on patients and staff in the Emergency Department to address concerns, provide support, and ensure high standards of care.

• Identifies and addresses staffing needs for oncoming shifts, taking proactive steps to secure adequate coverage and maintain continuity of care.

• Acts as a clinical resource for staff, providing guidance and support for complex patient care situations.

• Reports problems or issues encountered during the shift to the appropriate Manager, Director, or Administrator on Call in a timely and accurate manner.

• Prioritizes data collection and documentation activities based on patient condition and departmental priorities, ensuring compliance with policies and procedures.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Supervises, trains and oversees departmental staff.

• Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.

• Assists with and contributes to performance evaluations and goal setting.

• Strategic Planning and Financial Oversight

• Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.

• Monitors expenditures, ensuring cost-effective delivery of services.

• May contribute to evaluation and implementation of new technologies to enhance operational efficiency.

• May contribute to development of departmental policies, procedures and protocols.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies.

• May participate in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree or higher in Nursing required

• 1-2 years of related experience in the profession required

• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.

• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

• Communicate effectively with leadership, team members, and stakeholders.

• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

• Problem-solving and critical thinking skills.

• In depth knowledge of industry best practices and regulatory compliance (if applicable).

• Strong organizational and time management skills.

• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required

• BLS - Basic Life Support required

• ACLS - Advanced Cardiac Life Support required

• PALS - Pediatric Advanced Life Support preferred

• CEN - Certified Emergency Room Nurse preferred

• TNCC - Trauma Nursing Core Course preferred

• ENPC - Emergency Nursing Pediatric Certification preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.