Sr. Product Manager - Tech, Amazon Customer Service
Seattle, WAJob$151–205K/yrSeen 1w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
Amazon Customer Service is seeking a Senior Product Manager - Tech to own the product that keeps customer service experiences consistent across channels and stores. The role defines product vision and roadmap, partners with engineering on scalable integration solutions, and uses data to measure experience consistency. It also works across content, operations, and product teams to establish alignment standards and balance deployment speed with customer experience quality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Amazon Customer Service (CS) is at the forefront of shaping how customers experience Amazon. Our organization enables Amazon to be the leader in customer service capabilities, creating valuable and memorable experiences for customers as they engage across our services, platforms, and devices.
We are seeking a Sr. Product Manager - Tech to ensure that every customer receives a consistent, high-quality service experience, no matter how or where they reach us. This role will own the product that makes that consistency possible at scale.
You will build and manage an integration system that keeps customer-facing experiences aligned and up to date across every channel and store. You will define the product vision, work closely with engineering to design scalable solutions, and use data to measure whether customers are receiving the experience Amazon intends. This is a role for a product manager who enjoys solving complex systems problems, thrives in cross-functional partnerships, and is motivated by delivering seamless experiences for customers worldwide.
Key job responsibilities
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Own the product vision and roadmap for the system that keeps customer service experiences consistent across all channels and stores
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Design and deliver automated solutions that ensure service updates are reflected accurately and quickly across customer experiences
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Define technical requirements and partner with engineering to build scalable, reliable integration solutions
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Establish monitoring and reporting to measure experience consistency, detect gaps, and prioritize improvements
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Partner with content, operations, and product teams to define standards and requirements for cross-channel alignment
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Manage trade-offs between speed of deployment and quality of customer experience across channels
Basic Qualifications
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Bachelor's degree
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Experience owning/driving roadmap strategy and definition
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Experience with feature delivery and tradeoffs of a product
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Experience contributing to engineering discussions around technology decisions and strategy related to a product
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Experience managing technical products or online services
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Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
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Experience in building and driving adoption of new tools
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Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
How this job compares
Set against the 10,563 open Product Management jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$151–205K/yr
- Washington median$151–239K/yr434 salary ranges
- US median$147–218K/yr8,605 salary ranges
This range's midpoint, $178K, is 8% below the Washington median midpoint ($192K) — in the middle half of Product Management salary ranges in Washington.
- Openings
- Olive Jobs lists 464 open Product Management jobs in Washington and 10,563 across the US. 9% of them nationwide are listed as remote or flexible.
- Hiring the most in Washington
- Amazon (this employer)167 open
- Microsoft Corporation34 open
- Oracle17 open
- Experience
- Product Management postings that state a minimum ask for 7 years of experience at the median; the middle half ask for 5 to 8 years (8,900 postings).
- Education
- This posting asks for a bachelor's degree; 3,215 of the 10,563 open Product Management jobs (30%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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