Quality Assurance & Control Manager

About Havenly

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This is a rare opportunity to help build the category-defining business at the intersection of AI, design, and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
• Overperform: work hard, move fast, be scrappy.
• Stay Playful: no jerks, no whiners; have fun and keep perspective.
• Act Like an Owner: be accountable, speak up, act in Havenly's best interest.

About the Role Havenly is looking for a Quality Assurance (QA) and Control (QC) Manager to own product quality from the factory floor to the customer's door, leading our overseas QC teams and partnering closely with vendors, Sourcing, and Merchandising. Our brands live and die by an elevated customer experience, so we need clear quality standards and a tight QC process that catches issues early and fixes them fast. Great looks like fewer returns, more reliable vendors, and product that meets every requirement for sale in the US.

What You'll Own

• Management of our overseas QC teams, including regular meetings and touch points on projects and recurring processes.
• Rapid response to quality issues alongside China QC and vendors before they have a major impact: take immediate action to stop production and protect the customer, quantify and investigate the issue, correct it, and put a plan in place to prevent it from happening again.
• Monitoring customer feedback and returns to identify product quality issues early.
• Sales holds and product recalls, issued as and when required.
• Clear quality standards and goals, set in partnership with Sourcing colleagues and Merchants.
• Regulatory compliance, working proactively with government organizations and third parties to ensure our product meets all requirements for sale in the US and any other region where we may sell in the future.
• Close collaboration with Merchandising, including Product Design, to flag any aspects of a design that could lead to QA issues.

What You'll Drive

• A clear QC/QA process, built with our vendors and QC teams in China, that meets our customers' needs.
• A QC process that checks all finished goods at the point of manufacture, with random checks as required when product lands in the US.
• Stronger supplier selection, supporting Sourcing in assessing whether new suppliers can meet our QA standards.
• Better vendor reliability through regular reviews of product performance.
• The required reduction in customer returns.

We Are Looking for People Who

• Have 5-10 years of hands-on experience in Quality Assurance, including managing a QA/QC team, a working understanding of US regulations for the sale of goods, and expert-level skills in Google Docs/Sheets and Excel.
• Bring serious attention to detail and the ability to lay out a clear process, managing the nuance of individual customers' quality needs through close coordination with vendors, merchants, and customer service teams.
• Are customer-obsessed and push quality beyond “good enough”: they seek feedback early and often, present and defend their work (strong opinions, loosely held), communicate clearly with a high E.Q., and look for ways to make things better and faster without compromising quality.
• Approach ambiguous problems by figuring out what's broken and acting on it, not waiting to be told what's next.
• Move fast, take real ownership of outcomes, and hold themselves to a high bar.
• Collaborate well across teams, with a low-ego, no-drama approach to getting things done.

Bonus points if you also have experience with furniture and home goods.

At Havenly, we're building with AI as part of how we work. We're looking for people who are genuinely curious about AI-assisted tools and eager to adopt them; this is about openness, not existing expertise.

The Details

• Employment type: Full-time, exempt
• Location: New York, NY, in our Manhattan office
• Compensation: $85,000 - $100,000 annually
• Benefits: generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401(k) with company match, paid parental leave, plus Havenly-specific perks: free design services, furniture discounts, and merchandise/anniversary credits.
• Work authorization: Applicants must be currently authorized to work in the United States on a full-time basis. We do not offer any sponsorship.
• Application deadline: December 30, 2026, unless further applications are needed.

Equal Opportunity Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.