Visitor Management Representative (PBX/Switchboard Department)
Louisville, KYFull-time$7.25/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
Baptist Health seeks a Visitor Management Representative for its PBX/Switchboard Department. The representative welcomes patients, visitors, vendors, contractors, and guests; provides customer service, directions, and hospital information; and helps maintain a safe environment by enforcing visitation policies and coordinating with Security and hospital departments. The posting lists a high school diploma or equivalent and one year of related experience among the job requirements.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Summary
Job Description:
Visitor Management Representative(PBX/Switchboard)
First & Second Shifts Available
Be the First Friendly Face That Makes a Difference at Baptist Health!
Are you passionate about helping others and creating a welcoming, safe environment?
Baptist Health is looking for a Visitor Management Representative to join our team! In this important role, you'll be the first point of contact for patients, families, and visitors, providing exceptional customer service while helping maintain a safe and secure hospital environment. If you're friendly, dependable, detail-oriented, and enjoy making a positive impact every day, we encourage you to apply and become part of a team that truly makes a difference!
Job Description:
Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
Provide excellent customer service while maintaining security awareness
Answer questions and provide directions throughout the hospital
Assist visitors with wayfinding and general hospital information.
Resolve routine visitor concerns and refer complex issues to Security or department leadership.
Maintain a calm, respectful and service-oriented environment for all visitors.
Enforce hospital visitation policies in regard to patient units as well as the facility.
Verify visitor authorization for restricted nursing units.
Deny entry when visitors fail to meet established security or visitation requirements.
Identify and report suspicious activity to Security immediately
Assist with after-hours visitor access procedures
Coordinate with Security regarding visitor issues requiring intervention.
Communicate effectively with nursing units regarding visitation requests
Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.
Job Requirements:
High School Diploma or Equivalent
One-Year related experience
Benefits:
Health, Vision, Dental and Pet Insurance
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
Identity Theft Protection
5 days of Paid Time Off available upon hire1568
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.
NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES
Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
R26109964
How this job compares
Set against the 31,945 open Customer Service jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This posting$7.25/hr
- Kentucky median$16–18/hr226 hourly ranges
- US median$18–23/hr16,014 hourly ranges
This rate, $7.25/hr, is 57% below the Kentucky median midpoint ($17/hr) — in the lowest quarter of Customer Service hourly ranges in Kentucky.
- Openings
- Olive Jobs lists 456 open Customer Service jobs in Kentucky and 31,945 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Walmart35 open
- Kroger Family of Companies28 open
- Planet Fitness22 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,416 postings).
- Education
- This posting asks for a high school diploma; 10,836 of the 31,945 open Customer Service jobs (34%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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