Customer Support Specialist (NPWT) REMOTE

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicatedNegative Pressure Wound Therapy (NPWT) Customer Support Specialist to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Pay starting at $15 with potential to earn more depending on related experience * PART TIME: Tuesday and Thursday from 7:30am to 4:30pm MST * 100% REMOTE Work from Home day one of employment,Must live in the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) * Able to manage projects and oversee them * Audit teams work and find areas of improvement * Brings ideas for process or efficiency improvements to supervisor * Builds relationships with locations, field management, patients and referral sources * Certain functions require outbound calling and data entry * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Develops and maintains working knowledge of current products and services * Maintains accuracy and quality control throughout patient contact and data input * Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for Billing Department * Processes new orders, responds to questions, resolves issues or... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal cha racteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.