Technical Program Manager

Own the AI Inferencing portfolio automation and tooling roadmap, including the vision, priorities, and sequencing for new tools, features, and AI-enabled capabilities. Assess current processes, tools, and workflows to find gaps, manual effort, handoffs, and chances to apply automation or AI. Build and drive a strategy to connect data across CO+I and partner organizations so we have a single source of truth, fewer reconciliation steps, and better decision-making. Own intake and prioritization of new tool and feature requests. Use clear criteria to keep engineering resources focused on the projects with the highest business impact. Define business and functional requirements, user stories, and success metrics, and turn operational needs into clear, actionable specifications for engineering partners. Define user interface and user experience requirements so tools are intuitive, efficient, and adopted by the people who use them. Plan and manage user acceptance testing. Coordinate test teams, set acceptance criteria, triage issues, and confirm release readiness. Partner with engineering, data, planning, deployment, and operations teams to align on data definitions, system integrations, and dependencies. Drive adoption and change management for new tools and processes, including communications, training, and feedback loops. Measure and report the impact of automation and tooling investments, such as time saved, data quality, cycle-time reduction, and user adoption, to leadership audiences. Simplify complex technical and data topics into clear recommendations and tradeoffs that support leadership decisions. Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development 2+ years of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 6+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). 4+ years of experience in Technical Program Management, Product Management, Datacenter Operations, Engineering, Business Systems, Data/Analytics, or related disciplines. Experience identifying process inefficiencies and driving automation, digital transformation, or workflow redesign initiatives. Experience defining user requirements for new tools or features. Demonstrated ability to influence outcomes and drive alignment across organizations without direct authority. Strong written and verbal communication skills, including experience presenting to leadership audiences. Experience with hyperscale cloud infrastructure, AI infrastructure, datacenter delivery, or large-scale technology deployment programs. Experience owning a product or automation roadmap, including requirements definition, backlog management, and prioritization across competing stakeholder requests. Knowledge of datacenter infrastructure, including space, power, and cooling systems. Experience in data science, data engineering, analytics, or business intelligence, such as SQL, Power BI, data modeling, or pipeline concepts. Experience leading change management and driving tool adoption across large, distributed user communities. Passion for removing manual work and building scalable, data-driven ways of working