Legal Engineer (Aka Implementation Engineer)

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, Dropbox, DoorDash, Snap Inc., and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement, or a complex NDA. Ironclad’s innovation and work culture has been recognized by Forbes’ 50 Most Promising AI Companies in 2021, Fortune’s Best Small & Medium Workplaces in 2021, Battery Ventures and Glassdoor’s 25 Highest-Rated Cloud Computing Company Employers, Fast Company’s 2020 Best Workplaces for Innovators, Glassdoor’s Best Machine Learning Startups, and Wing Venture Capital’s Enterprise Tech 30 List. Ironclad is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. About the Role: Legal Engineers are problem solvers first and foremost. They are responsible for supporting our customers with configuration work to help make their vision for their use of Ironclad a reality, as well as offering best practice guidance as part of our standard professional services packages. LEs then lead the customer through collaborative configuration of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts across their organization. Legal Engineers are product-centric, service-oriented and technologically fluent. They constantly solicit feedback from users, and iterate quickly with Core Engineers and Designers to improve the Ironclad product and deployment experience for customers over time. Who We’re Looking For:

• Mission-oriented: You’re excited to work on a team that operates at the intersection of human talent and software, and want to put that passion to work in an industry that still skews heavily towards the human/manual work end of the spectrum. You want to work at a place where you can have outsized impact.
• Exceptional communicator: You’re a strong verbal and written communicator. You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise.
• Team player: You can work effectively in teams of technical and non-technical individuals. You are highly generative when collaborating with diverse teams.
• Independent: You can learn and drive outcomes with minimal supervision. You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues. You are exceptionally good at making trade-offs based on incomplete data.

What You’ll Be Doing:

• Leading 5-15 customer implementation simultaneously focused on delivering a best in class customer experience
• Leveraging your deep product expertise to share best practices on how your customers may maximize value from their investment in Ironclad
• Guiding customers through a collaborative configuration approach of setting up their Ironclad instance. You’ll be putting them in the driver’s seat and leading them through workflow configuration, systems set up, and program roll-out
• Serving as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes
• Reporting on project status and blockers weekly to Professional Services leadership team
• Sharing innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation
• Responding to high-profile customer escalation in a way that inspires confidence and customer loyalty
• Previous experience with the Ironclad solution and/or Legal Operations is a plus, but not a requirement

Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $95,000-$136,000