Representative - Players Club - PT

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.

• Responsible for assisting with reservations for events, promotions, and guest accommodations.

• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.

• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.

• Ability to understand and use casino tracking programs.

• Provide valuable feedback on guest preference and their expectations.

• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.

• Book event, hotel, and restaurant reservations for guests upon request.

• Make announcements throughout shift promoting upcoming events.

• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.

• Keep work area in a clean and orderly manner.

• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

• Perform other duties as assigned or reasonably requested by any member of management.

Competencies:

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• High School Diploma/GED, required.

• Must be able to work nights, weekends, and holidays.

• Must be able to obtain and maintain a state Gaming License

Work Environment:

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Additional Benefits:

• Top industry pay

• Tuition Reimbursement

• 401k with company match

• Comprehensive health packages, including a free option for Full-time Team Members

• Paid Time Off

Target Wage:

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.