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Customer Success Manager

Revvo

San Mateo, CAJob$90–140K/yrPosted 11mo agoStill listed 1 day ago

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At a glance

Compensation
$90–140K/yr
Location
San Mateo, CA
Work Authorization
Not specified

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Job overview

The Customer Success Manager will ensure Revvo customers gain full value from the platform by managing relationships, driving product adoption, and advising on roadmap improvements. The role blends technical expertise with front‑line data and mobility industry experience, requiring clear communication and problem‑solving for customer pain points.

Skills & qualifications

RequiredNice to have

Skills

MarketingSales ProcessAnalytics

Qualifications

Strategic Focus on Customer Happiness and RetentionUnderstanding Clients’ Business Goals and Anticipating Future NeedsDeveloping Relationships and Optimizing Customer AccountsCommunicating Technical Concepts Across Varying AudiencesResourceful Problem Solving

Full job description

As a Customer Success manager, you’ll play a pivotal role in ensuring that our customers are getting value and deriving success from the Revvo platform. You’ll be responsible for managing customer relationships, driving effective product adoption and advising on the company’s roadmap to improve our products.

This is the perfect role for someone who has team management experience, technical expertise, lives on the front line of the data and mobility industry, and wants to stay close to customers. You have the ability to effectively break down technical concepts and love to solve for the pain points that our customers face.

What you do

  • Own the success of our customers, ensuring they realize the full value of Revvo

  • Drive product adoption and ongoing usage of Revvo

  • Engage with business champions to thoughtfully help them identify new opportunities leveraging our platform

  • Communicate product opportunities and technical overviews to build solutions across engineering, marketing, product and support teams

  • Become an expert on the Revvo platform and integrations, while keeping up with industry trends in mobility, data, and analytics

  • Assist and support sales process, pipeline, and deployment of Revvo products

Required Skills

  • Strategic focus on customer happiness and retention

  • Understand clients’ business goals, anticipate future needs and identify solutions

  • Proven capacity to develop relationships and optimize customer accounts

  • Aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability

  • Resourceful – you might not have all the answers, but you know how to find them

Nice-to-have Skills

  • Experience as an account manager, customer success manager or sales manager

  • Experience understanding enterprise customer needs and translating them into achievable goals

  • Passionate about supporting and transforming customers’ experience

  • Prior automotive or mobility industry experience

Please reach out to [email protected] for more information

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