Medical Office Coordinator (Psychiatry and Behavioral Sciences) - #Staff

The Department of Psychiatry and Behavioral Sciences is seeking a Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interact with patients, patients’ family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.

Specific Duties and Responsibilities

• Coordinates a multi-faceted clinical/research office.

• Assists patients, referring physicians, and third party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.

• Schedules patients for laboratory tests, medical examinations, and consultations.

• Acquires medical/psychiatric records of patients.

• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.

• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.

• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

• Arranges or assists in arranging patient transportation.

• Types routine correspondence and reports from dictation or handwritten copy using personal computer.

• Transcribes machine dictated medical reports and other documentation using medical terminology.

• Performs data entry of consult questionnaires.

• Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.

• Answer telephone, screens callers, relays messages, and greets visitors.

• Maintains calendar, schedules appointments and meeting rooms.

• Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.

• Coordinates the servicing of office equipment.

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.

• Completes various request forms for office supplies and equipment as directed.

• Performs miscellaneous related duties as assigned.

• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Minimum Qualifications

• High school diploma or graduation equivalent.

• Two years of administrative experience.

• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Associates Degree.

• Two years medical office experience.

Classified Title: Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY ($47,944 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30am to 5:00pm

FLSA Status: Non-Exempt

Location: JH at Howard County Hospital

Department name: SOM Psy General Psychiatry

Personnel area: School of Medicine

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.