Operations Supervisor, Health-Related Social Needs (HRSN)

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Mass General Brigham’s Health-Related Social Needs (HRSN) Program helps patients in our MassHealth Accountable Care Organization (ACO) access housing and nutrition support by connecting them with a network of trusted community-based organizations. Reporting to the Senior Operations Manager, the Operations Supervisor will lead the day-to-day work that makes this critical program possible: supervising a team of three staff, managing partnerships with 10+ community organizations, optimizing workflows, and overseeing MassHealth ACO-related reporting that keeps the program effective and compliant.

This role is ideal for someone with a passion for nutrition and housing security. You lead with care, making sure your team feels supported, motivated, and set up to succeed. You enjoy building strong partnerships and working through tough problems together. You’re always looking for ways to make the program work better for staff and patients, and you take pride in getting the details right.

Key Responsibilities:

Lead the team

• Supervise, coach, and develop a team of three staff, setting clear priorities and building an environment where people do their best work.

Run and improve operations

• Own program workflows end to end. Identify bottlenecks and put practical improvements in place so patients get connected to nutrition and housing resources efficiently.
• Track key performance indicators and use them to understand how the program is working and where to focus next.

Steward resources and compliance

• In partnership with the Senior Operations Manager, manage program spend: monitor utilization and trends, forecast against budget, and keep leadership informed.
• Serve as the team’s expert on operational requirements of the MassHealth ACO for HRSN and ensure the program workflows stay in compliance.
• Ensure required reporting is accurate and submitted on time.

Build partnerships

• Build and maintain strong working relationships with a network of 10+ community-based nutrition and housing organizations.
• Serve as a primary operational contact for MassHealth, Mass General Brigham Health Plan, and vendor partners.

Qualifications

Education

• Bachelor's Degree Related Field of Study required

Experience

• Operations experience 5-7 years required and Supervisory/Management Experience 3-5 years preferred

Knowledge, Skills and Abilities

• Clear, relationship-centered communication and collaboration with stakeholders at various levels.
• Comfort with data. You can build and read reports, identify issues, and turn analysis into action.
• Steady, people-centered leadership. You set clear expectations, give direct and constructive feedback, and invest in your team’s growth.
• Composure amid change. You keep multiple priorities moving and adjust thoughtfully when requirements shift.
• Technical proficiency in Epic and Microsoft 365, especially Excel. Experience with project management tools.
• Local knowledge (a plus.) Familiarity with nutrition and housing resource networks in Boston and across Massachusetts.

If this role excites you but you don’t meet every preferred qualification, we encourage you to apply.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range $65,998.40 - $96,033.60/Annual

Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.