Sr. Technical Delivery Manager (AI Factory)

Must be located in Houston, TX or San Francisco, CA or surrounding cities. Required travel 2-3 times per month to customer site.

Must Have: Infrastructure/Data Center and AI delivery experience

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

Overview

The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This is not a traditional PMO or Architect role. We are seeking an experienced delivery leader with strong infrastructure expertise, including experience delivering large-scale data center infrastructure and an understanding of the full delivery lifecycle, including electrical systems, fiber, and the technical disciplines required from planning through implementation.

The Senior Technical Delivery Manager is responsible for leading large-scale infrastructure, data center, AI, and high-performance compute (HPC) programs for one of WWT's strategic clients. This role serves as the executive point of accountability for delivery execution, customer satisfaction, financial performance, risk management, and operational excellence.

Key Responsibilities

• Own business and delivery outcomes, escalations and financial oversight for large-scale data center, AI infrastructure and HPC programs for a strategic enterprise client.

• Act as a trusted advisor to customer C-suite and senior technology leaders, earning a seat in their leadership discussions and standing operating cadences, and leading Executive Briefings, QBRs, steering committees, client workshops, executive presentations and strategic planning sessions.

• Establish the governance framework, KPIs, operating rhythm and executive communications that drive predictable execution across every workstream. Anticipate risks, dependencies and critical issues before they affect the customer.

• Provide executive oversight of data center buildouts, expansions, relocations and modernization, as well as GPU-based compute, HPC platforms, AI infrastructure, hybrid and private cloud, and capacity scaling initiatives, from planning through operational readiness and transition to operations.

• Partner with Sales leadership to shape pursuits, solution positioning and delivery strategy, and author or co-author SOWs, change orders and business cases. Validate effort and staffing so every deal can be delivered, freeing Sales to focus on the customer relationship. Contribute to annual account and pursuit planning.

• Turn delivery excellence into account growth by identifying and developing opportunities to expand WWT services across the client portfolio.

• Steward the financial health and performance of every program, including revenue, margin, forecasts, change orders, financial reporting and delivery reviews, balancing customer value with profitability.

• Drive accountability across OEM, third-party and internal teams spanning Data Center, Compute, Storage, Networking, Cloud, Private Cloud and AI solutions, with partners such as NVIDIA, Dell, Cisco and HPE.

• Orchestrate supply chain, logistics and deployment so hardware, partners and field teams arrive on schedule and rollouts stay on track.

• Own executive escalations and high-visibility recovery situations from start to resolution.

• Raise the bar for how WWT delivers by bringing best practices, mentoring delivery leaders and championing WWT's leadership principles and core values.

• Lead through influence across business stakeholders, Client Directors, Account Managers, architects, consultants and engineers, aligning every team to the customer's goals.

Required

• 12+ years delivering complex, multi-service infrastructure or transformation initiatives, including 5+ years in an executive delivery leadership role.

• Executive accountability for large-scale data center and/or AI infrastructure programs, with a strong grasp of the full lifecycle, including facilities, electrical, fiber, compute, storage and networking.

• Experience owning delivery for multi-million-dollar services programs and portfolios.

• Credibility as a trusted advisor to customer executives, with strong executive communication and presentation skills.

• A track record of leading executive steering committees, Executive Briefings and QBRs.

• Proven governance, risk management and escalation leadership, including turning around high-visibility engagements.

• Financial accountability for services delivery, including SOWs, change orders, forecasts and business cases.

• Success partnering with Sales on pursuits, solution shaping and account growth.

• Ability to lead through influence across large, matrixed internal, partner and customer teams.

• Command of multi-vendor programs with OEM and third-party partners such as NVIDIA, Dell, Cisco, HPE, NetApp, Pure Storage, Red Hat, VMware, Microsoft or AWS.

• AI infrastructure, GPU cluster or HPC delivery experience strongly preferred.

• Professional services or consulting background preferred.

• Bachelor's degree or equivalent experience; PMP, ITIL or similar certifications a plus.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $190,000.00 to $220,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program

• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected]. ([email protected].%C2%A0)

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.