Staff Program Manager: Customer Success

Overview

Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for someone who enjoys building structure, driving execution, and turning complex ideas into clear, actionable programs.

In this role, you’ll define and lead cross-functional programs that support our global customer base. You’ll work in ambiguous spaces, partner closely with product, operations, and go-to-market teams, and own programs end to end, from outcomes and governance model through delivery and sustained adoption. You’ll connect business strategy to execution, make the tradeoffs clear, and keep teams focused on the work that matters most.

This role requires strong operational fundamentals, deep domain expertise, and the ability to run multiple workstreams at once. You’ll regularly present recommendations to senior leaders, lead experts through problem solving, and use AI and the best available tools alongside human judgment to move faster and raise the quality of the work. You’ll also help raise the bar for the craft by sharing what works with your peers.

Responsibilities

• Connect Strategy to Execution: Translate business strategy, customer context, and internal realities into clear priorities, decisions, and execution paths across a complex program or multiple programs. Lead tradeoff discussions, recommend a path forward, and make sure decisions are followed through.

• Program Design & Launch: Partner across teams to define program outcomes and success metrics aligned to Customer Success and GBSG goals, build the program framework and end-to-end delivery plan, and establish the governance model.

• Operating Rhythm: Develop and drive the operating rhythm for your programs to set direction, monitor performance, and create clear accountability. Lead workstream owners to meet program success measures.

• Risk, Dependencies & Clear Communication: Partner across teams to uncover risks and dependencies early, escalate blockers, and quickly determine the path to green. Use data and insights to communicate progress and trends, recommend decisions, and propose changes to the plan.

• Domain Expertise: Rapidly get up to speed on new program areas and build an end-to-end blueprint. Use deep domain knowledge to ask the right questions, bring in the right experts, address process and priority gaps, and lead those experts through problem solving to shape decisions.

• Lead Change: Build credibility and trust across teams as a boundaryless change leader. Identify the impacts of key changes, develop the change plan, and drive it from plan to sustained adoption with a compelling, data-backed case for change.

• AI & Tools: Use AI and analytical tools as thought partners to speed up analysis, sharpen recommendations, and surface risks, while holding AI-assisted outputs to the same quality bar as any other work.

• Enable Scale & Velocity: Contribute new frameworks, practices, and templates, enhance existing ones, and adopt approaches proven by peers. Experiment with new approaches, including AI, tie them to outcomes, and share learnings so they scale across programs. Coach others on program management fundamentals.

Qualifications

• 7+ years of experience leading cross-functional programs in a SaaS or technology environment.

• Experience in ambiguous problem spaces, bringing structure, clarity, and momentum to new initiatives.

• Strong program management fundamentals, including end-to-end planning, governance, risk and dependency management, and stakeholder coordination.

• Data-driven mindset, with the ability to use metrics and insights to recommend decisions and communicate progress and risks.

• Proven ability to present recommendations to senior leaders and drive decisions across teams.

• Ability to operate at both the strategic level (goals, priorities, tradeoffs) and the tactical level (day-to-day execution).

• Track record of leading change, from building the case through sustained adoption, and influencing without authority.

• Hands-on experience using AI tools to accelerate analysis, communication, and program delivery, with sound judgment on quality.

• Clear, effective communicator in both written and verbal formats.

• Passion for customer success and delivering real, measurable impact.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

Mountain View $158,000 - $214,000

San Diego, CA $150,000- $203,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.