Community Health Navigator I

Job Summary:

Works with an interdisciplinary team to support the complex medical and social needs of a multitude of patient populations under indirect supervision. Collaborates with the care team to seek standardization of processes across facilities and support multiple programs across the service area. Responsible for making connections to resources and other care managers and staff by sharing important community resources and practices with members and providers to ensure that the team meets patient care requirements. Coordinates alternative services for patients seeking non-clinical care and where other avenues of care are more appropriate to affect optimal patient outcomes, achieve continuity and quality of care and reduce cost (Triple Aim). Patient/family education on community resources and health services within KP will be a key component of success. This position will seek to improve patient/family engagement in management of health care needs through coaching, motivational interviewing and support in navigating KP and community resources which may include visiting patients in the home.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

• Assist patients in problem solving potential issues related to health care delivery, financial or social barriers (e.g., request interpreters as appropriate, arrange transportation services or prescription assistance).

• Acts as the system navigator and point of contact for patients and families who suffer complex medical and social needs. May advocate on behalf of the patient or designee.

• Provides regular outreach to a panel of patients to identify social and medical risks upstream, and communicates these risks in the medical record, and coordinates care with the right team member or resource.

• Creates collaborative relationships with patients and clinical staff across a variety of areas within Kaiser and entities external to the organization to ensure patients receive quality healthcare services.

• Educates and advocates for the function in a variety of venues to increase awareness and understanding of the program and its contribution to the optimal patient outcomes, achieve continuity and quality of care and reduce cost.

• Works collaboratively with the complex care multidisciplinary team through active participation in routine meetings as necessary.

• Assists patients in connecting with community resources and health services within Kaiser Permanente as instructed by designated clinician on the team.

• Assists with non-clinical patient medical adherence and various forms of health coaching.

• Sees patients in a variety of settings including Medical Office Buildings, hospitals, homes, communities, etc.

• Travels to patients, including residences and community resources.

• Creates and maintains documents related to patient care.

• Provides regular outreach (which may include home visits) to patients to identify potential risks upstream, communicates these risks in the medical record, and coordinates care with the right team member or resource.

• Addresses patients chronic conditions and encourages care plan adherence.

Basic Qualifications:

Experience

• Minimum one (1) year of experience in a community-based setting.

Education

• Bachelors degree in social work, public health, psychology, sociology, or a related field OR four (4) years of experience in a directly field.

• High school diploma or GED, or equivalent

License, Certification, Registration

• Community Health Worker I (Nevada) within 6 months of hire

• Basic Life Support within 3 months of hire

Additional Requirements:

• Demonstrated experience working with Microsoft Office (Word, Excel, Powerpoint, etc.).

• Demonstrated written, verbal and interpersonal communication skills.

Preferred Qualifications:

• One (1) year experience in a community-based setting with knowledge of community agency resources.

• Community membership/shared experience with community being served.

• Proficient computer skills with Epic and Microsoft Office suite (Outlook, Teams, Excel and Word).

• Associates degree, or minimum two (2) years of work experience in a community-based setting.

COMPANY: KAISER

TITLE: Community Health Navigator I

LOCATION: Reno, Nevada

REQNUMBER: 1451412

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.