Revenue Cycle Manager (6203)

Salary Range $85,000.00 - $95,000.00 Salary

Position Type Full Time

Job Shift Day

Education Level Bachelors

Travel Percentage None

Category Finance

Description

About The House of the Good Shepherd

The House of the Good Shepherd (HGS) has been changing children’s lives for over 150 years. We provide individualized, compassionate care to youth and families through a range of residential, educational, community, and foster care programs across Central New York, the Mohawk Valley, and North Country. Our agency is built on a foundation of empathy, resilience, and the Sanctuary Model of care, which guides our commitment to healing and hope.

Job Overview

The Revenue Cycle Manager leads billing, claims, collections, cash application, receivables, denial management, revenue reconciliation, and payer and contract follow through. The position partners with Program, Finance, Contracting, Compliance, and funder or payer representatives to improve revenue realization while maintaining accurate, compliant, and well documented practices. This position provides direct supervision to: Billing, collections, accounts receivable, or revenue cycle team members as assigned.

Job Responsibilities

• Lead accurate and timely billing, claims submission, invoicing, collections, cash application, receivable reconciliation, and account follow through.

• Monitor accounts receivable aging, denials, underpayments, unapplied cash, documentation gaps, payer issues, and revenue leakage and coordinate corrective action.

• Partner with Program leaders to resolve documentation, authorization, census, service, coding, or workflow issues affecting billing and collection.

• Maintain payer, rate, contract, authorization, billing, collection, adjustment, write off, and support documentation controls.

• Reconcile billed services, receivables, cash, contractual adjustments, and revenue to the general ledger and management reports on monthly basis.

• Coordinate payer and funder communication, audits, requests, disputes, follow up, and approved escalation.

• Maintain procedures, approval authorities, segregation of duties, access controls, audit evidence, and record retention.

• Report revenue cycle performance, aging, denials, collection risk, trends, root causes, and corrective action to the Chief Financial Officer and accountable leaders.

• Develop team capability, service standards, productivity expectations, cross training, and continuous improvement.

• Perform other duties as assigned.

Qualifications

Job Requirements

• Bachelor's degree in accounting, finance, or a related field preferred. Equivalent substantial experience may be considered.

• At least five years of billing, accounts receivable, collections, revenue cycle, payer, or contract finance experience, including leadership responsibility.

• Experience in human services, health care, behavioral health, government contracting, or nonprofit revenue cycle is strongly preferred.

• Strong knowledge of billing controls, receivable reconciliation, denials, collections, payer requirements, audit documentation, and financial systems.

• Ability to analyze root causes and coordinate corrective action across Program and Finance.

Equal Employment Opportunity

HGS is an Equal Opportunity Employer. HGS provides equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy or pregnancy related condition, sexual orientation, gender identity or expression, age, disability, predisposing genetic characteristics, marital status, familial status, military or veteran status, status as a victim of domestic violence, arrest or conviction record as protected by law, or any other status protected by applicable federal, New York State, or local law. HGS prohibits retaliation and provides reasonable accommodations as required by law.