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Project Manager I

Fortra LLC. ( HelpSystems LLC )

Eden Prairie, MNFull-time$80–110K/yrSeen todaySeen in employer's feed today

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At a glance

Compensation
$80–110K/yr
Location
Eden Prairie, MN
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The Project Manager role at Fortra is a consultative position that leads customers and internal consultants through deployment lifecycles, requiring strong knowledge of Fortra products, project coordination, scheduling, and reporting tools while delivering high‑quality solutions and maintaining customer satisfaction.

Skills & qualifications

RequiredNice to have

Skills

Project ManagementPMPPrince 2APMITILStrong AnalysisInterpersonal SkillsCustomer ServiceRisk ManagementTime ManagementTeam CollaborationWeb ApplicationsInformation Security ComplianceCloud Environment Architecture

Qualifications

Bachelor's DegreeMinimum 2 Years Project Management ExperienceMinimum 3 Years Customer Service Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off
Tuition Assistance

Full job description

Job Duties

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Project Manager is a consultative position that interacts directly with Fortra's customers to lead them and a team of Fortra Consultants through the entire deployment lifecycle. You will need to have a strong knowledge of Fortra products and services to ensure an understanding of customer business objectives and translate these objectives into project activity, manage customer requirements and carry out the tasks required to deliver the solution. This position requires demonstrable experience in project coordination and the use of project scheduling and reporting tools.

WHAT YOU'LL DO

Manage ~20 deployment projects with varying scope simultaneously and effectively

Work with customers to define the project scope and goals and build detailed project plans to achieve them

Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra

Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals

Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting

Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction

Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records

Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service

Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes

Maintain a utilization target of 85% or greater

Some travel may be required ( 5%) Other duties as assigned

QUALIFICATIONS

Bachelor's Degree or Similar Work Experience

Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition

Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment

Minimum of 3 years in customer service/facing industries

Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum

Strong analysis skills, ability to evaluate requirements and modify existing solutions

Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra

Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions

Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes

Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks

Willingness to gain and maintain a strong knowledge of all Fortra products and services

Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities

Ability to work collaboratively in a team environment

Have a bright, inquiring mind and a strong drive to learn and evolve

Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential

Compensation: 80,000 USD - 110,000 USD

At Fortra, we're breaking the attack chain. Ready to join us?

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

Health, dental, and vision coverage as of hire

Immediate enrollment in 401(k), HSA, and FSA plans

Flexible PTO policy

Tuition and personal enrichment reimbursement

Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIyNjQ5LjEzNzk4QGhlbHBzeXN0ZW1zY29tcC5hcGxpdHJhay5jb20

Minimum Education Required

Not Specified

Minimum Experience Required

Not Specified

Shift

First (Day)

Number of Openings

1

Compensation

$80,000.00 - $110,000.00 / Annually

Postal Code

55344

Job Type

Full Time

Place of Work

On-site

Requisition ID

83572

Job Benefits

See job description

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