Consulting Technical Manager

The ideal candidate combines federal cloud delivery experience with strong customer engagement, operational discipline, and cross-functional leadership. This individual can translate complex requirements into executable plans, resolve delivery obstacles, and communicate performance and risks clearly to government stakeholders and senior leadership. Working closely with the Program Manager and functional leads, the Director translates program objectives into delivery priorities and manages execution across growth, security, and sustainment activities. The role oversees service readiness, introduction of new capabilities, provisioning and deployment performance, service incident coordination, and lifecycle management. Success is measured by reliable delivery, responsive customer support, timely execution, and repeatable processes that support new task orders and sustained mission outcomes. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Oracle Consulting is seeking an experienced Director, Service Delivery to serve as the execution lead and delivery integrator for JWCC. This role owns day-to-day service delivery performance across supported classification levels and Impact Levels (ILs), aligning customer requirements, service availability, provisioning, and operational support. The Director ensures predictable delivery through integrated planning, performance monitoring, timely customer communication, and coordination across engineering, cybersecurity, finance, and provisioning teams. Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

• Own day-to-day service delivery performance across supported classification levels and ILs, ensuring execution aligns with contract requirements, approved commitments, and customer expectations.

• Coordinate service readiness and the introduction of new capabilities to meet customer needs and agreed delivery schedules.

• Manage the delivery path from catalog availability through ordering, provisioning, deployment, and transition to operational support; track dependencies and resolve delays.

• Serve as the operational delivery interface with government stakeholders, coordinating customer communications and escalating contractual or program-level decisions to the Program Manager.

• Lead integrated delivery schedules, readiness reviews, and execution tracking; coordinate delivery inputs to customer requirements, requests for information, and task order proposals with program management and matrixed support leads.

• Coordinate service catalog content, service descriptions, and availability information with Engineering and other contributors to support accurate customer communications and delivery planning.

• Lead the development and maintenance of service management and lifecycle processes, operational plans, and supporting documentation.

• Oversee service incident processes, customer notifications, operational escalations, and corrective action tracking in coordination with Engineering and Cybersecurity.

• Coordinate service lifecycle activities, including introduction, changes, sustainment, retirement, and customer transition planning.

• Maintain delivery metrics, risks, issues, and action plans; provide accurate status and supporting evidence for program reviews and customer reporting.

• Improve repeatable delivery processes to accelerate new task order readiness, support program growth, and strengthen customer outcomes.