Pre-Appointment Intake Specialist
Austin, TXJobSeen 1w agoSeen in employer's feed 3 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near Austin, TX, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Pre-Appointment Intake Specialist supports patient access by gathering patient information, assessing needs and medical history, verifying insurance coverage, and coordinating appointments. The role maintains accurate patient records, responds to inquiries, and liaises with patients, families, providers, and insurance companies. It also assists with prior authorizations, urgent appointments, and general administrative tasks as needed.
Skills & qualifications
Skills
Full job description
Conduct Patient Interviews Gather patient information through interviews and questionnaires.Assess patient needs and medical history.Document findings and update patient records.Verify Insurance Coverage Confirm patient insurance eligibility and coverage.Communicate with insurance companies to resolve issues.Ensure accurate billing information is recorded.Schedule Appointments Coordinate appointment schedules with patients and providers.Manage appointment changes and cancellations.Ensure timely access to healthcare services.Maintain Patient Records Update and maintain accurate patient records.Ensure all documentation is completed accurately and timely.Track and follow up on pending information.Provide Customer Service Answer patient inquiries regarding the intake process.Liaise between patients, their families, and healthcare providers.Provide information and assistance related to appointments.Marginal or Periodic FunctionsAssist with Insurance AuthorizationsComplete prior authorizations for procedures and testing requiring insurance approval.Seek required clinical information from providers or nursing staff.Support Administrative TasksAssist with general office duties as needed.Participate in team meetings and training sessions.Coordinate Urgent AppointmentsSchedule urgent appointments for patients in coordination with providers.Make calls to patients or external agencies as needed.Knowledge, Skills, and AbilitiesCustomer Focus Skilled Definition: Understands and meets the needs of patients and healthcare providers.Effective Behaviors: Responds promptly to inquiries, provides accurate information, and maintains a patient-centered approach.Organizational Savvy Skilled Definition: Navigates the healthcare system effectively to facilitate patient intake.Effective Behaviors: Builds relationships with providers, understands organizational processes, and leverages resources.Attention to Detail Skilled Definition: Ensures accuracy in patient documentation and records.Effective Behaviors: Reviews paperwork meticulously, follows up on pending tasks, and maintains organized records.Communication Skills Skilled Definition: Communicates clearly and effectively with patients, providers, and insurance companies.Effective Behaviors: Explains intake processes, addresses concerns, and provides updates.Problem Solving Skilled Definition: Identifies and resolves issues in the intake process.Effective Behaviors: Troubleshoots delays, manages appeals, and coordinates next steps.Other Job Duties may apply as assigned
You've read the whole posting — now see how you match it.
