Clinical Operations Associate

Gather needed information and forms to create client charts in the electronic health records. Support families, by phone, email or as requested in clinical visits, who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services. Ensure accuracy in entering and documenting protected health information and follow workflows and processes closely to avoid error and ensure efficiency. Completes documentation in the clinical record related to interaction with individuals-served, families and other service providers in an accurate and timely manner, and in accordance with professional ethics and with both federal and state regulations.Schedule appointments.Collaborate with care coordinators, supervisors, and clinicians to ensure scheduling conflicts are avoided, parties receive accurate appointment information, and patient data is managed appropriately.Complete appointment confirmation calls, ensuring patients attend their appointment, and support with rescheduling requests. Respond to stakeholder inquiries and requests in a timely manner via phone, text, email, virtual calls and other program platforms.Follow policies around documentation standards and timelines, processing internal and external requests, and identify solutions to issues or complications that may arise related to patient care. Other duties as assigned.