Administrative Associate
Austin, TXJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Administrative Associate supports research and clinical services by serving as a main contact for individuals with bipolar disorder. The role provides client support through phone, email, and chat, assists with data entry and electronic health records, and helps clients navigate studies and services. It also includes patient preparation and coordination with team members and community behavioral health providers.
Skills & qualifications
Skills
Full job description
Support research endeavors as a valued part of our team.Serve as the main point of contact for individuals with bipolar disorder. Follow up with bipolar individuals to ensure their issues are resolved to their satisfaction.Provide exceptional support to clients via phone, email, and chat.Assist with data entry and database management. Assists with updating electronic health records (EHR).Maintain accurate records of client interactions and transactions.Offer guidance and support in navigating our research studies and clinical services. Follow up with clients to ensure their issues are resolved to their satisfaction.Collaborate with other team members to address complex issues and improve research and service quality. Contribute to creating and updating support documentation and FAQs.Stay informed about research and services and updates to offer the most relevant support. Maintain positive relationships with other departments. Develops and maintains working relationships with behavioral health providers in the community.Prepares patients for examinations and treatments. Records patient medical histories and vital signs.Participate in departmental meetings, continuing education opportunities, and academic and research opportunities to optimize patient best practice and interdepartmental collaboration. Other duties as assigned.
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