FDRO Administrative Associate
Austin, TXJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The FDRO Administrative Associate supports administrative operations, patient access, records, billing, communications, and project activities. The role assists with scheduling, responds to student inquiries, processes records and fee waivers, monitors team channels, and provides backup support across Psychiatry and other Healthyhorns administrative teams. It also supports internship and practicum selection, medical withdrawal processes, continuing education administration, and Mind Body Lounge operations.
Skills & qualifications
Skills
Full job description
Administrative Support: Assists with entering provider's schedules, CARE Team Support Response, Qualtrics Reports, Recruiting, Psychiatry Qualtrics, Create/install mailbox and office nametags for new personnel, Create/maintain in/out signs for staff office doors.Patient Access / Support: Appointment scheduling including meeting with clients to determine schedule compatibility, Assisting with answering of phones to include critical overflow line for the assessment counselors, Sends messages to students regarding paperworkChart and Records duties: Scanning paper documents, Faxing, Processing requests for records release, Assistance with medical withdrawal requests, Monitors FAX folder and machineReports and Billing: Run billing report, adjust any corrections and processes charges, Answer billing questions from students, Daily cancellations monitoring, Ad Hoc billing responsibilitiesProcessing fee waiversTeams / PnC: Monitor channels and responds/escalates as necessary- CMHC, FDRO, and consultation channel, Respond to all requests via chat and email in a timely mannerServe as backup support for Psychiatry, Front Desk, Emergency Floor Manager, Day of events for CMHC, other Healthyhorns Admin TeamsMind Body Lounge: monitor usage, check-in students, coordinate tours of spaceProject Support: Support CMHC training director and program during internship and practicum selection process (Nov-Feb), Support Medical Withdrawal Coordinator during the student medical withdrawal and course load reduction process (October/April), CEU Admin SupportOther related functions as assigned.
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