Patient Care Navigator
Austin, TXJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Patient Care Navigator coordinates appointments, referrals, and transitions across stages of care. The role advocates for patients, provides emotional support and health education, and connects them with community and financial resources. It also maintains patient records, tracks outcomes, contributes to quality improvement, and trains new navigators.
Skills & qualifications
Skills
Full job description
Care Coordination Schedules and coordinates patient appointments and follow-ups.Manages referrals to specialists and other healthcare providers.Ensures seamless transitions between different stages of care.Patient Advocacy Advocates for patients' needs and preferences.Provides emotional support and guidance throughout the healthcare journey.Addresses barriers to care, including financial and logistical challenges.Health Education Educates patients about their medical conditions and treatment options.Provides information on self-care strategies and preventive measures.Conducts health education sessions for patients and families.Resource Referral Connects patients with community resources and support services.Assists with accessing financial assistance programs.Refers patients to social services and other relevant resourcesMARGINAL OR PERIODIC FUNCTIONS:Data ManagementMaintains accurate patient records and documentation.Collects and analyzes data to track patient outcomes.Quality ImprovementParticipates in quality improvement initiatives.Provides feedback on patient care processes.Training and DevelopmentProvides training to new patient care navigators.Participates in continuing education and professional developmentKNOWLEDGE/SKILLS/ABILITIESCommunication SkillsSkilled: Effectively conveys information to patients and healthcare team members.Effective Behaviors: Provides clear instructions, listens actively, and demonstrates empathy.Patient FocusSkilled: Prioritizes patient needs and ensures patient satisfaction.Effective Behaviors: Responds promptly to patient concerns, provides personalized care, and maintains patient confidentiality.Organizational SkillsSkilled: Manages multiple tasks and coordinates patient care efficiently.Effective Behaviors: Schedules appointments, manages patient flow, and maintains accurate records.Problem SolvingSkilled: Identifies and addresses barriers to patient care.Effective Behaviors: Develops solutions to logistical challenges, advocates for patient needs, and collaborates with healthcare providers.Interpersonal SkillsSkilled: Builds strong relationships with patients and colleagues.Effective Behaviors: Collaborates with team members, supports patients emotionally, and maintains professionalism
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