Engagement Manager

JR-0106791 Your work days are brighter here.Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.About the TeamWe believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If thats a mission that excites you, youll be in great company at Sana in Workday. Were on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanitys most critical challenges. Were building a future where knowledge isnt just more accessible; its a catalyst for achieving the previously impossible. If all of this sounds exciting, youre in the right place. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change. We work very closely with the companies who choose Sana: together we problem solve, design solutions, and implement them to drive real change. Ultimately, we measure ourselves by the impact we achieve through rolling out and adopting Sana across our customers organisations. By scaling this team, we shape the future of Sanas customer success, solution engineering, and deployments functions, and create a significant impact on how people learn across every industry and across the globe.About the RoleAs an Engagement Manager, you are the senior owner of some of Sanas most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact.You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sanas solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership.Key Role Responsibilities: In this role, you will: Own end-to-end customer engagementsServe as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimis