Principal Engagement Manager Paradox

Your work days are brighter here.Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.About the TeamThe Principal Engagement Manager will be an expert with the Workday Deployment Methodology while managing large to complex global deployments. In this role, they will use their broad expertise to resolve multiple complex issues in creative and effective ways. They will also support executive level expectations by providing internal recommendations to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.About the RoleAs an Engagement Manager - Paradox you are responsible for leading the delivery of customer projects, from post-sale through to a successful implementation in one of the most exciting services delivery teams in Workday.Responsibilities: * Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation. * Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions. * Develop and manage project plans to deliver the contracted products and services. * Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays. * Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables. * Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption. * Provide knowledge sharing and mentoring to team members and document processes for continuous improvement. * Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.About YouBasic Qualifications * 5+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments. * 5+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications. Other Qualifications * Experience working with third party vendors and integration partners * Experience working on implementation projects for companies with 10,000+ employees * Excellent communication skills across multiple channels with the ability to adjust messaging to their audience * Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.) * Functional experience with T