Sr Product Owner Consumer Svcs - Healthcare

Job Description

Location: Chicago, Illinois / Remote (with quarterly travel to Rush)

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Digital Transformation

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Help redefine the digital healthcare experience.

RUSH is seeking an experienced Senior Product Owner, Consumer Services to lead a portfolio of highly visible digital products that directly impact patient access, engagement, and experience across the health system. In this role, you will own the strategy, roadmap, performance, and ongoing evolution of key consumer-facing digital solutions, including the MyRush mobile app, patient-facing AI chatbot experiences, digital front door initiatives, and employee telehealth services. Working closely with clinical, operational, marketing, and technology teams, you will ensure these products deliver exceptional user experiences while supporting organizational growth and strategic objectives.

The ideal candidate brings deep healthcare experience, a strong product management background, and a passion for creating intuitive digital experiences that solve real-world healthcare challenges. You will leverage customer insights, analytics, agile product practices, and cross-functional leadership to guide product strategy from vision through execution. If you are energized by innovation, consumer experience, digital transformation, and the opportunity to help shape the future of healthcare delivery, we invite you to join RUSH and make a meaningful impact on the lives of patients, consumers, and caregivers.

This is an opportunity to influence how patients discover, access, and navigate care while driving measurable outcomes such as improved patient satisfaction, increased digital engagement, new patient acquisition, call center optimization, and enhanced employee healthcare utilization.

Responsibilities:

Consumer Mobile App:

• Strategy – Define the vision, strategy and long-term / near-term roadmap for the consumer mobile app, collaborating with Marketing, Strategy, and UX teams to understand the competitive market and consumer and caregiver needs, and craft a vision that unifies these needs into a vision for the mobile app that will exceed patient expectations and differentiate Rush in the marketplace. Work with Digital Leadership and Rush Senior Leaders to endorse, activate and champion the mobile app vision and deployment across the system.

• Engagement – Work closely with leadership, clinical teams, and other key stakeholders to ensure providers and caregivers are integrated into the planning, deployment, communication and adoption of the Rush mobile app within their patient communities. Communicate to Rush leaders and teams about the app and engage them in the strategy long-term.

• Integration – Collaborate with other product and service owners to ensure seamless integration of the mobile app experience into the overall patient journey and adjacent digital/physical experiences (e.g. Rush.edu web experience and digital front door, digital outreach campaigns, eCheckin and arrivals workflows, MyChart tools, etc.)

• Value – Define, measure, analyze and improve KPI and value/ROI metrics related to the Rush mobile app, including adoption, engagement and impact metrics. Maintain accountability for value/ROI metrics associated with the mobile app.

• Thought leadership – Stay informed on industry trends, service-industry best practices, emerging technologies, and patient experience best practices to drive continued innovation in the mobile app. Guide and shape the future of the mobile app strategy.

Consumer Services and Rush Connect:

• Provide product and service oversight to an assigned set of digital-first consumer services, ensuring near- and long-term product strategies are in place and overseeing the work of product teams on the execution and evolution of those strategies.

• Define, measure, analyze and improve KPI and ROI metrics related to the assigned consumer services. Maintain accountability for value/ROI metrics associated with the assigned service(s), ensuring business plans are achieved.

• Work closely with clinical, operational, and technology leaders to ensure the assigned consumer services are well integrated into Rush operations and relevant digital delivery channels (mobile, web, etc.).

Requirements Gathering & Prioritization:

• Own the patient personas and journeys associated with the assigned services, translating market research and voice of the consumer/provider into a backlog of prioritized functional requirements and a roadmap for future development.

• Oversee the collection of functional requirements from consumers, clinical staff, and internal stakeholders to drive product/service enhancements. Set priorities for assigned execution team in terms of scope and features to be deployed.

• Ensure complex requirements are converted into actionable user stories and are well-defined for the product team. Make final decisions, with input from others and our patients, on the detailed requirements for the assigned service.

Product Development & Execution:

• Serve as the main point of contact between the assigned product teams and the Rush Digital Transformation Committee and other stakeholder forums, ensuring alignment of objectives and timely communication.

• Oversee the product lifecycle, ensuring timely delivery of product updates and features that meet patient and organizational needs.

• Participate in sprint planning, backlog grooming, and sprint reviews, ensuring that product deliverables align with the defined roadmap.

• Guide go-to-market strategy, brand positioning, and product/service launch in partnership with Rush Marketing and other leaders

Quality Assurance & User Testing:

• Work closely with QA teams to define acceptance criteria and conduct thorough testing of new features and updates.

• Collect and analyze user feedback to continuously improve functionality, usability, and performance.

• Monitor app performance metrics and KPIs to assess the success of product releases and identify areas for improvement.

Compliance & Security:

• Engage Rush Legal, Privacy and Compliance teams to ensure that the mobile app and consumer services comply with all relevant regulations.

Leadership:

• Guide and mentor junior team members, helping them understand and cultivate the product development life cycle, and shifting culture to be more product-oriented

• Be a voice for change and consumer service/product design that helps Rush achieve its goal of being a market leader in the digital healthcare space

Job Requirements:

• Bachelor’s degree in Business, Healthcare, Information Technology, Computer Science, or a related field. Master’s degree preferred.

• Relevant certifications such as Certified Scrum Product Owner (CSPO) or similar are a plus.

• 5+ years of experience as a Product Owner, Product Manager, or similar role in the healthcare field with increasing level of responsibility and visibility/impact

• Proven track record of managing mobile applications or digital products in a healthcare or hospital environment.

• Experience with electronic health record (EHR) systems and integration with mobile/consumer-facing applications.

• Knowledge of patient engagement tools, telemedicine platforms, and other healthcare technologies.

• Experience working with cross-functional teams, including UX/UI designers, software developers, QA testers, and business stakeholders.

• Experience with Agile methodologies (Scrum, Kanban) and familiarity with Agile tools (e.g., Jira, Trello, or similar).

• Strong experience in gathering and analyzing customer feedback, defining user stories, and working with stakeholders to define product features.

• Team Leadership: Ability to build multidisciplinary teams that are energized, cohesive, and clearly understand the vision and strategy that needs to be delivered.

• Healthcare Industry Knowledge: Understanding of hospital workflows, patient needs, and the unique challenges of healthcare delivery is highly desirable.

• Business Acumen: Ability to prepare and manage business cases, financial metrics, ROI trackers, and budgets for assigned services.

• Technical Acumen: Ability to understand and communicate technical concepts clearly. Familiarity with mobile app development processes, technologies, and platforms (iOS, Android) is a plus.

• UX/UI Focus: A strong eye for user experience design, with an understanding of mobile app usability best practices, especially in healthcare.

• Data-Driven Decision Making: Ability to use analytics and user feedback to guide product decisions and prioritize features based on business impact.

• Strong Communication Skills: Exceptional verbal and written communication skills to articulate product vision, user needs, and technical requirements to diverse stakeholders.

• Problem Solving: Ability to identify and address challenges or obstacles, ensuring timely delivery of product features.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Sr Product Owner Consumer Svcs - Healthcare

Location US:IL:Chicago

Req ID 31069