Qualified Success Architect, Internal Enablement
Seattle, WAJobPosted 4 days agoStill listed today
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Job overview
The Qualified Success Architect, Internal Enablement owns day-to-day enablement for Qualified’s Customer Success organization. The role supports new hires as they learn the Agentic Marketing Platform and Piper the AI SDR Agent, coordinates onboarding and certification, and delivers ongoing training and knowledge resources. It also partners with Product and subject matter experts and supports enablement projects alongside the Manager of CS Enablement.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description The “Qualified Success Architect, Internal Enablement” will own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You'll be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent, and you'll keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.
What You Will Be Doing:
- Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
- Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
- Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant
- Keep our internal knowledge base (Guru) current, including managing knowledge agents
- Support larger enablement projects and initiatives alongside the Manager of CS Enablement
- Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on
Qualifications:
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus
- Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role
- Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
- Excellent written and verbal communication skills
- Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
- Comfort working cross-functionally with Product and subject matter experts to keep training content current
- Deep curiosity about the product — you enjoy going deep on how things work
- Must be willing to work in a fast-paced startup environment with multiple roles
- Passion for setting up new team members for long-term success
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
How this job compares
Set against the 4,085 open Customer Success jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Washington median$120–178K/yr94 salary ranges
- US median$29–36/hr219 hourly ranges
- Openings
- Olive Jobs lists 120 open Customer Success jobs in Washington and 4,085 across the US. 17% of them nationwide are listed as remote or flexible.
- Experience
- Customer Success postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 7 years (3,117 postings).
- Education
- 643 of the 4,085 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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