Account Manager - HUB Locker

Job Description

Key Responsibilities

• Manage relationships with a portfolio of host partners, serving as a primary point of contact for ongoing support and operational needs.
• Guide partners through onboarding, implementation, and ongoing program activities to ensure a smooth experience.
• Build strong relationships with partners by proactively communicating updates, addressing questions, and identifying potential issues.
• Coordinate cross-functionally with teams such as Business Development, Operations, Quality, Customer Experience, and other internal stakeholders.
• Partner with third-party vendors and internal teams to resolve operational issues and keep projects moving forward.
• Maintain accurate partner, account, and project information within Salesforce and other internal tracking systems.
• Monitor account activity and proactively identify risks, gaps, or blockers that could impact the partner experience.
• Support audits and data-quality initiatives to ensure partner information, billing, and operational records are accurate.
• Track projects and deliverables from initiation through completion, ensuring stakeholders remain aligned on timelines and next steps.
• Identify recurring partner pain points and recommend process improvements that improve operational efficiency and the overall partner experience.
• Support reporting, special projects, and additional account-management initiatives as business priorities evolve.

Skills and Requirements

Qualifications

• Experience in account management, partner management, customer success, vendor management, or program coordination.
• Strong relationship-building and stakeholder-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts, projects, and competing priorities simultaneously.
• Strong problem-solving skills and ability to independently navigate partner issues.
• Strong attention to detail and experience maintaining accurate account or customer data.
• Proficiency with Microsoft Office, particularly Excel.
• Comfortable working in a fast-paced, cross-functional environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].