Field Service Support Representative (Hybrid)

Schedule:

• Monday to Friday 10:30am - 7pm EST shift

• Overtime based on business needs

• This is a hybrid role requiring two days per week in the office.

What You will do:

• Provide phone-based technical support to Sales, Field Service, and healthcare professionals, responding promptly, accurately, and professionally.

• Build strong relationships with internal and external customers to deliver an exceptional customer experience.

• Manage and document customer inquiries, complaints, transactions, and resolutions accurately and thoroughly.

• Process requests in accordance with established procedures, standard operating practices, and quality requirements.

• Partner with Accounts Receivable to address invoice disputes, discrepancies, and product-related charges.

• Maintain accurate inventory records within the ERP system through proper billing and replenishment processes.

• Prepare reports by collecting and analyzing customer information, while identifying opportunities to improve service levels and internal processes.

• Support quality initiatives, participate in Tier meetings as needed, and provide additional coverage outside standard hours based on business needs.

What you need:

Required Qualifications:

• High School Diploma or equivalent.

• 2+ years experience in customer service environment or equivalent.

• Basic computer skills.

Preferred Qualifications:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.

• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.

• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.