RightDirection Technology Solutions LLC logo

Service Desk Technician - Cleared

RightDirection Technology Solutions LLC

Washington, DCFull-timeSeen 4w agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Washington, DC
Schedule
Full-time
Work Authorization
US work authorization required

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Requirements

Credentials this posting asks for.

Security clearanceBachelor's degree

Job overview

RightDirection Technology Solutions seeks a cleared Service Desk Technician to provide front‑line IT support for the U.S. Department of Treasury in downtown Washington, DC. The role covers Tier I/II workstation, printer, VOIP, and ServiceNow ticket handling during expanded hours, with onboarding/offboarding duties and strict security compliance.

Skills & qualifications

RequiredNice to have

Skills

Windows 10/11Office 365Basic NetworkingCustomer ServiceServiceNowVOIP PhonesPrintersCompTIA Security+

Qualifications

U.S. CitizenshipActive Security Clearance2+ Years IT Support ExperienceCollege Degree in Information Technology or Relevant FieldCompTIA Security+ Preferred

Full job description

Service Desk Technician - Cleared

Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)

Description

RDTS is seeking acleared Service Desk Technicianto support theU.S. Dept of Treasury in Washington, D.C.This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time,Monday-Friday 12:00pm-8:00pm,fully onsite in downtown DC, and available upon a favorable federal background check.

Key Responsibilities:

  • Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.

  • Respond to service requests via phone and/or the ITSM system.

  • Log, track, resolve or escalate tickets.

  • Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.

  • Comply with all Treasury security policies for classified environments.

Requirements

  • Must be a U.S. Citizen

  • Must possess an active Security Clearance

  • 2+ years’ IT support experience

  • College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of Windows 10/11, Office 365, and basic networking.

  • Strong customer service acumen.

  • Proficient in ITSM tools (e.g., ServiceNow).

  • Ability to escalate and follow standard operating procedures.

  • CompTIA Security+ preferred

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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