Senior Concessions Manager | Ball Arena

Denver, CO

Full time

R100126603

THE ROLE: Senior Concessions Manager

LOCATION: Ball Arena | Denver, CO

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

THE ROLE

Under leadership of the Director of Concessions, the Senior Concessions Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions Operations.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Responsible for operational budget, managing monthly P&L statements, and ensuring that all financial reporting is accurate.

• Provide leadership, coaching, and mentorship to Concession managers and staff responsible for executing the Concessions business plan.

• Sustain cost as it pertains to labor and operating supplies, working within budgeted guidelines.

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment, create a working relationship with local health officials, and work closely with facility maintenance team to upkeep equipment.

• Ensure unit compliance with federal, state, local, and Legend’s regulations regarding the sale of alcohol. Coach and train Concession leadership team to effectively monitor and manage compliance.

• Maintain management staff and ensure proper hiring and promoting of associates per Legend’s standards.

• Work closely with multiple sub-contractors to ensure all needs are met and terms of the contract are followed. Process invoicing and follow-up to ensure Sub-contractor payment is completed in a timely manner.

• Preserve existing programs and develop new concepts to ensure the highest possible quality of food service and innovation.

• Oversee monthly inventory for concessions operations and assist with developing yearly operational budgets.

• Analyze monthly operating schedule to determine operational needs and communicate operational plan with Concession management team and facility client.

• Work closely with Concessions culinary team to determine and regularly evaluate production pars for all food produced by event type.

• Analyze Concession liquor yields on a regular basis to identify trends and sustain costs and consistency.

• Follow and encourage team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions and complete company-wide safety training and any additional job specific safety training

• Report all safety incidents (injuries and illnesses) into the Company’s risk management system (Origami Risk) on the same day that the safety incident has been reported

• Perform other related duties, tasks, and responsibilities as required

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years' management experience in the high volume foodservice industry, preferably in a concession environment for a sports and entertainment venue.

• Union experience is strongly preferred

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment

• Demonstrate leadership and vision in managing staff groups and major projects or initiatives

• Customer service-oriented mindset with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.

• Knowledge of accounting policy and procedures and POS Systems is preferred

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Ability to obtain and maintain TEAM Coalition Alcohol Certification.

• Experience with ABI, Yellow Dog, UKG/UltiPro, Workday/My venue preferred

WORK ENVIRONMENT & TRAVEL

• This is an onsite role based in Denver, CO

• You must be flexible to work extended hours due to business requirements including late nights, weekends and holidays

• You must be able to work in a team environment

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

Legends Global offers a competitive salary range of $75,000 - $80,000 commensurate with experience, skills, and qualifications and a generous total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

#LI-IR1

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.