Strategy & Operations Lead

As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth. Running Broccoli Business Operations Objective: Build the operating system that helps Broccoli scale efficiently. Responsibilities:

• Own business performance management, KPIs, reporting, and operational reviews.
• Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.
• Drive business enablement initiatives that improve customer and revenue outcomes.
• Lead cross-functional operational improvements across go-to-market, customer success, and growth.

Founder's Office Objective: Drive company strategy, planning, and executive initiatives. Responsibilities:

• Support strategic planning, board materials, and executive decision-making.
• Lead high-priority company initiatives and special projects.
• Drive alignment and execution against key company priorities.

Helping Customers Succeed AI Transformation Objective: Help customers adopt AI and transform how their organizations operate. Responsibilities:

• Advise customers on AI adoption, workflow redesign, and organizational change.
• Develop best practices and transformation frameworks.
• Support customers in realizing measurable value from AI.

Intelligence Platform Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes. Responsibilities:

• Deliver insights, benchmarks, and reporting that help customers improve performance.
• Measure AI adoption, business outcomes, and value creation.
• Help shape customer-facing analytics and intelligence capabilities.

Winning & Expanding Strategic Accounts Value Creation Objective: Quantify, communicate, and maximize the business value of AI transformation. Responsibilities:

• Build ROI models, business cases, and value creation frameworks.
• Support enterprise sales and strategic customer conversations.
• Partner with private equity firms and portfolio companies on AI transformation opportunities.

What We're Looking For

• 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment.
• Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
• High-ownership mindset with a bias toward action and execution.
• Strong analytical skills and a structured approach to problem solving.
• Excellent written and verbal communication skills.
• Excited to work in-person five days per week with the team in San Francisco.

Bonus

• 1–2+ years of experience at a high-growth startup.
• Experience working in home services or B2B SaaS.