Senior Academic Records Program Coordinator

Program Oversight and Strategic Coordination Provides advanced-level oversight of campus-wide processes supporting education abroad course equivalencies and transfer credit. Interprets and applies institutional policies, assesses risk, and recommends process improvements to ensure accuracy, compliance, and efficiency. Coordinates with associate deans, directors, faculty leadership, and program coordinators across colleges. Leads curriculum integration and policy-aligned initiatives in collaboration with Education Abroad leadership and campus partners.Advanced Credit Processing and AnalysisOversees and performs complex preparation, review, and validation of education abroad credit documentation in compliance with Education Abroad, Office of the Registrar, Undergraduate Admissions, and Graduate Admissions policies and procedures. Conducts detailed audits of academic records, registration, and enrollment verification. Analyzes and resolves highly complex, non-standard, and escalated credit transfer cases with minimal supervision. Serves as the primary escalation point for academic records issues involving students, departments, and international partners.Faculty, Staff and Campus Leadership SupportProvides expert-level training, consultation, and support to faculty, academic advisors, and Education Abroad staff regarding education abroad credit, course equivalencies, and grade conversions. Designs and delivers annual and ad hoc training for faculty course evaluators and professional staff. Serves as a recognized subject-matter expert and campus resource on academic records and credit policy. Prepares analytical reports and recommendations to support leadership decision-making and continuous improvement.Academic Records Systems and Data ManagementManages and ensures the integrity of the My Credit Abroad database, maintaining and auditing more than 10,000 course equivalencies. Analyzes data trends, identifies gaps or inconsistencies, and makes strategic recommendations for system enhancements, automation, and data governance. Partners with technical and functional stakeholders to improve system functionality, reporting capabilities, and long-term sustainability of academic records systems.Supervision and Team LeadershipProvides direct supervision of the administrative associate for academic records and student employees. Leads recruitment, hiring, onboarding, training, and ongoing professional development. Delegates work strategically, establishes priorities, monitors performance for accuracy and timeliness, and conducts performance evaluations. Fosters a culture of accountability, continuous improvement, and high professional standards within the academic records team.