IT Support Specialist I
Ontario, CAFull-time$23.35–28/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
Prime Healthcare is seeking an IT Support Specialist I to provide telephone helpdesk support and tier-one assistance for hardware and software applications. The role uses helpdesk software to track calls, document incidents, route calls, and alert technicians to critical situations. It also involves supporting users with specific problems and advising management of issues affecting Information Services.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department.
Qualifications
Education and Work Experience
Required qualifications:
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Work experience in help desk activities using a help desk software application
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Knowledge of E-Mail system fundamentals.
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Understanding of network concepts (TCP/IP, MS/NT)
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Familiar with internet and WEB browser concepts
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High School Diploma required for all new hires starting 4/1/14
Preferred qualifications:
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A+ certification preferred.
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0-2 years related work experience and customer service experience preferred.
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Knowledge of Outlook, MS Office and Active Directory preferred
Pay Transparency
Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.35 to $28.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment Status
Full Time
Shift
Variable
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf
Privacy Notice
Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf
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FacilityPrime Healthcare Management Inc
LocationUS-CA-Ontario
ID2026-290346
CategoryBusiness Professional
Position TypeFull Time
ShiftVariable
Job TypeNon-Exempt
How this job compares
Set against the 2,601 open IT Support jobs on Olive Jobs, counted November 14, 2026.
- Pay
- This posting$23.35–28/hr
- California median$29–36/hr76 hourly ranges
- US median$26–32/hr719 hourly ranges
This range's midpoint, $25.68/hr, is 20% below the California median midpoint ($32/hr) — in the lowest quarter of IT Support hourly ranges in California.
- Openings
- Olive Jobs lists 242 open IT Support jobs in California and 2,601 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Robert Half16 open
- Insight Global11 open
- TEKsystems11 open
- Experience
- IT Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 4 years (1,825 postings).
- Education
- This posting asks for a high school diploma; 695 of the 2,601 open IT Support jobs (27%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 14, 2026. Figures based on too few postings are left out.
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